The phenomenon of Bring Your Own Device (BYOD) has definitely become a top of mind issue for CIOs and end-users alike. No discussion in IT circles is complete these days without this topic coming up. IDG says that as many as three quarters of the workforce in Asia already engage in some form of BYOD with 66% of Asians owning at least one smart tablet device. Clearly, this is changing the way we work, live, play and learn. The big questions for the community are:

• Is BYOD here to stay?
• How do we maximize this trend
• What are the things to look out for?

According to the latest Cisco Connected World Technology Report, between

Read More »

Tags: Asia, Bring your Own Device (BYOD), Cisco Jabber, collaboration, TelePresence, WebEX

One of the famous axioms in business is, “It’s better to work smarter than harder.” I’ll add one for government employees, “You’d be wise to spend taxpayer money smartly.” The City of Longwood, a suburb of Orlando, Florida, which is known for its historic heritage and small-town charm is doing just that.

The challenge facing the City was its 150 employees were dispersed between ten buildings across town including City Hall, Police Department, Fire Department and Water Utilities. So, when a desktop service request came into the IT department, the IT Manager, Craig Dunn, needed to travel across town to resolve the issue.

Additionally, City employees demanded Read More »

Tags: Cisco Virtualization Experience Client, Cisco Virtualization Experience Infrastructure, Cisco VXI, collaboration, customer case study

One of the best aspects of my job is the opportunity to meet with customers, partners, and analysts--not just to talk about our industry-leading products, but even more importantly, to listen.  One of the consistent messages I’ve received in recent years is the need for all contact center vendors to streamline and simplify their products, which is why I’m so excited about our recent 9.0 release of Customer Collaboration.  The 9.0 release introduces exciting new features and functionality with an overarching theme – keep it simple. Read More »

Tags: Cisco Customer Collaboration, collaboration, contact center, Packaged CCE

Industry research firm Gartner recently issued their annual “Magic Quadrant” report for Contact Center Infrastructure, and once again Cisco improved its position in the “Leaders” quadrant compared to our competitors.  Let me share with you some of the highlights.

The Contact Center Magic Quadrant ranks Cisco as #1 in Ability to Execute, which Gartner bases on a number of criteria including  Read More »

Tags: Cisco Customer Collaboration, collaboration, contact center, Gartner Magic Quadrant, Packaged CCE

Here’s an interesting article about the 8 Things Your Employees Need Most and would you believe that financial compensation is not even on the list?  Rather, employees want to feel greater involvement in the business.  They want freedom, trust and to have a voice that’s connected with other voices in the organization.  They don’t just want an understanding of the long and short term company goals, but want to contribute to those goals and help define mission statements.  We all, regardless of role, want to leave our mark.

Providing a sense of involvement to employees becomes challenging particularly as Read More »

Tags: collaboration, compensation, culture of participation, online communities, organizational barriers