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Delivering a Better Meeting Experience, for Everyone

Virtual meetings have become an increasingly important part of the workday. Companies rely on technology such as video and web conferencing to help geographically distributed teams collaborate and be more productive.

The common denominator in all of these virtual meetings is the conference call. It’s a fact that the quality of the audio usually dictates the quality of the meeting. Think about how many times people complain about the audio breaking up, being too loud or too soft, or simply asking to repeat questions or points discussed because the voice quality is just not good enough?

New Cisco Unified IP Conference Phone 8831

New Cisco Unified IP Conference Phone 8831

The new Cisco Unified IP Conference Phone 8831 – a new phone purpose-built for the conference room – solves many of these audio challenges. Now, each user joining a meeting can expect the best possible meeting experience, with high quality audio that is akin to being in the room itself. The traditional definition of a meeting has changed, and with it, the tools needed to have a successful meeting experience must evolve as well.

As anyone who has led a meeting knows, the key to a successful meeting is engagement. But employees won’t speak up and engage if they’re frustrated by the meeting experience – if they can’t hear others or aren’t being heard if they speak up themselves. Large meetings can sometimes suffer from a lack of productivity and results because of this lack of participation.

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Cisco Continues Mobile Innovation with Updated WebEx Meetings for Android App

We are proud to announce Cisco WebEx Meetings for Android version 3.0, available today in the Google Play store. Web conferencing is one of the leading applications being used on mobile devices.  With over four million mobile downloads, WebEx is the leader in mobile conferencing.  Supporting iPhones and iPads, Android smartphones and tablets and the new BlackBerry 10, WebEx has broad device support with the strongest feature set.  Our WebEx app allows users to start, join and schedule, and host WebEx meetings.  In the meeting, users can quickly connect audio, chat with participants and see shared content in both portrait and landscape orientation.  We continue to invest in and introduce new functionality for WebEx Meetings on mobile platforms and our user base continues to grow.  On Android alone we have seen a 248 percent year-over-year growth.

 

Cisco WebEx Meetings for Android

WebEx Meetings for Android

IDC estimates that by 2015 the number of mobile workers will reach  Read More »

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Bringing Together Mobile and Immersive Video

People often ask me what the future of room based immersive systems looks like, as more and more of us have the ability to launch a video call available, quite literally, at our fingertips – on our tablets, mobiles and laptops.

I recently spent some time with a colleague of mine, Richard Mullen, musing over the opportunities and challenges, looking specifically at three important areas for consideration… Read More »

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Increase Employee Engagement: How to Do It, Why It Matters

April 16, 2013 at 10:20 am PST

When everything seems focused on numbers – dollar signs, production output, development timelines – some organizations focus even more tightly on digits. It’s a logical reaction, but a risky one if it’s at the expense (so to speak) of human aspects like employee engagement.

Employees are consistent when asked what contributes most to their satisfaction, according to research from BlessingWhite: Among eight options, nearly 50% put their top two choices as “more opportunities to do what I do best” and “career development opportunities and training.” The lower their engagement level, the higher they rank “greater clarity about what the organization needs me to do,” which supports related findings, including:

  • Trust in executives appears to have more than twice the impact on engagement than trust in immediate managers.
  • Executives have to demonstrate consistency in words and actions, communicate often in depth, and align business practices and behaviors throughout the organization.

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Revisiting the Evolution of Business Process

April 12, 2013 at 6:00 am PST

In my last blog, I discussed re-engineering your business processes with social collaboration. Prior to the availability of social collaboration tools, businesses re-engineered processes for automation, taking advantage of repeatable steps in order to cut out manual steps and wasted operation.  Adding social considerations opens the possibilities of collaboration, especially for the knowledge worker who needs to largely work person to person in order to exchange information, create content, and communicate across the globe.

We’re now on the brink of a new phase of business process evolution and it is coming with the Internet of Everything (IoE). This phase will be a combination of the first two phases, automating knowledge exchange, introducing machines into collaborative interactions with people, and using experience to continually learn and adjust processes on the fly. I am excited by the potential.

I envision a more immersive experience in my day to day processes, one where the collaboration tools are doing their job so well that the functionality is transparent to me after a few instructions and interactions. I can still provide tweaks to the instructions, but largely, the tools learn from my actions and predict where my attention is needed and with whom I need to connect for the proper expertise and at the proper time. Here are a few ideas that Cisco is kicking around: Read More »

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