Businesses are increasingly providing their employees with options to work remotely; in fact, according to ‘The Expanding Role Of Mobility In The Workplace’ study conducted by Forrester, 52% of companies globally are now happy to support this important shift in working practice. And this trend is expanding; according to SalesforceRypple, it’s estimated that one-third of the global workforce will be mobile or based outside the office by 2015.
According to a SalesForce.com study in 2012, 96% of executives blame lack of collaboration and poor communication for workplace failures. Addressing the communication challenges associated with these issues could be seen as expensive and time consuming – however, it doesn’t need to be. Cisco is enabling customers to improve collaboration through a solution that unifies different communication channels into one single tool.
Organisations are already beginning to see increased use of personal and company provided devices such as laptops, smartphones and tablets. Whilst this can increase an organisation’s productivity, it also creates internal compatibility challenges. Unless organisations embrace this change in the business environment, they could struggle to maintain efficiency and keep pace with the competition. Read More »
Tags: byod, Cisco, collaboration, jabber, remote work, telework
This is the third in a series of blogs comparing and contrasting the Microsoft and Cisco approaches to providing enterprise collaboration in the post-PC world. The first blog from Cisco SVP and GM, Rowan Trollope, discussed the differences between a purpose-built architecture and a desktop-centric approach that needs third party extensions to make a working enterprise-class system. The second blog discussed how the two companies are approaching the trend towards “Bring your own device” (BYOD) to work. Today’s blog discusses how the two companies deliver voice and video.
Suitable For Everyone or Restricted to Some…
We’re seeing more and more advisory labels on products these days that inform us whether they are suitable for everyone to use, or should be restricted to certain groups. I’m wondering whether Microsoft should apply such a label to Lync? Let me explain, starting with Cisco’s point of view. Read More »
Tags: business video, collaboration, instant messaging (IM), Microsoft, Microsoft Lync, Post-PC Era, research, survey, video, voice over IP, voip
Cisco is pleased to announce that with the release of Cisco Unified Communications Manager (CUCM) 9.1, we will include new paging functionality with all new CUCM orders. This paging functionality will be provided by one of our long-standing development partners, Singlewire Software (formerly Berbee) and will help enhance the paging/notification capabilities available within CUCM. We have received a number of requests for basic paging functionality and this offering allows our partner/customer base to meet customer paging requirements in an easy to deploy way. Details are outlined in Singlewire’s press release, which can be found here.
Singlewire has enjoyed a successful partnership with Cisco in the past and has more than 4,000 CUCM customers running InformaCast today in 50 countries. We believe this tightly integrated model greatly strengthens Cisco’s Enterprise and Mid Market Unified Communications offerings. This complete bundled offering allows Cisco partners to close deals in verticals where Advanced Notification is required: for example, industries such as education, manufacturing, hospitality, or transit. Partners can leverage these new paging and notification features to change the sales conversation, using the most comprehensive notification solution to meet customer needs with a single vendor/product solution for voice and emergency notification.
The advanced features provide great sales conversation starters to set your Cisco UC system apart from your competitors. Included with this are features like:
- Pre-recorded/scheduled broadcasts, such as school bells or shift changes
- Notification to Jabber IM users
- Triggered notifications- M2M input/output (This includes notifications and alerts for panic buttons, door locks, and lights to name a few.)
- Integration to existing overhead paging systems and IP Speakers
- 911/emergency call monitoring, alerting and recording
With this announcement, we are able to offer the basic paging aspects of Singlewire’s well-known InformaCast offering at no cost to our CUCM customers. Read More »
Tags: Cisco, Cisco Unified Communications Manager, collaboration, e911, InformaCast, paging, Singlewire, UC, unified communications
Over the last six months, I’ve talked with numerous customers and partners. One thing is clear: People get it. Connecting employees, vendors, partners, and customers — so they can work together with no barriers — makes sense. It saves money and time, and builds relationships.
It seems like overnight we landed in a post-PC world — a place where working from anywhere, anytime is how it is every day. Two technology trends are driving this new work-style while embracing the existing IT landscape: cloud-based applications and smart mobile devices.
Cloud-based services are already familiar in the consumer world — with music, storage, and social media — and in the business world with customer relationship management (CRM) and other transactional applications. The software-as-a-service (SaaS) model offers well-known benefits to IT — such as rapid deployment, flexibility to meet changes in demand, and the ability to shift costs from capital to a predictable operating expenses — all while providing an “always on” service that is available anytime, anywhere.
I keep coming back to that: anytime, anywhere. It is the touchstone for this new work model. Smart mobile devices are the perfect complements to cloud-based services. We can have consistent access to information from different devices and locations throughout the working day. Check email, join a conference call, or participate in a video conference — all from your smartphone, notebook, tablet, or desktop. Whether you are on the road, in the office, or at home — place doesn’t matter. The Cisco WebEx cloud collaboration applications are hosted on the Cisco WebEx Cloud, a platform that supports nearly two billion Read More »
Tags: Cisco WebEx, Cisco WebEx Cloud, cloud, collaboration, crm, Post-PC Era, SaaS, software as a service
This is the second in a multi-part series of blogs comparing and contrasting the Microsoft and Cisco approaches to providing enterprise collaboration in the post-PC world. The first blog from Cisco SVP and GM, Rowan Trollope, discussed the differences between a purpose-built architecture and a desktop-centric approach that needs third party extensions to make a working enterprise-class system. Today’s discussion will focus on how the two companies are approaching the trend towards “Bring your own device” (BYOD) to work.
BYOD or BYOWD?
There’s no question that in the Post-PC era, the “Bring Your Own Device” (BYOD) movement has had a dramatic impact in the workplace. Not so long ago IT spent considerable time and money provisioning and servicing identical black laptops for thousands of employees. Now it is becoming more common to see people walking through the door with a MacBook, a Galaxy S3 or an iPad to work, and nobody looks twice. You don’t need a crystal ball to see where this trend is going.
Recent estimates show that over 200 million Read More »
Tags: Bring your Own Device (BYOD), Bring Your Own Windows Device (BYOWD), collaboration, Post-PC Era