Cisco Blogs


Cisco Blog > Collaboration

Can You Hear Me Now? Celebrating 15 Years of IP Phone Innovation

For those of you who follow my blog, you might have noticed that much of what I write about is focused on video collaboration.  However, before the video boom started, there was a more dominant means of communication – one we all still use today in one form or another – and that is voice.

There has been quite a bit of change over the past 15 years – the world, and the workplace, has evolved considerably.  The explosion of mobile, cloud and collaboration technologies has truly changed the way we work, bridging geographical barriers and improving business processes. Despite all of the change; however, there has been one constant sitting on my desk since 1999, a Cisco IP phone.

This year marks the 15th Anniversary of Cisco’s first IP phone, the Cisco SP12+, aka the world’s first desktop IP phone. Over the years we’ve seen a number of upgrades and enhancements made to our IP phone portfolio – a few of our models have even achieved celebrity status! Whether it was Ari Gold using the 7985 to call his “Entourage,” or a parrot calling in a murder via a gold IP phone on CSI, Cisco IP phones have been connecting important conversations since they first hit the scene.

While there are far too many cutting edge phones and exciting milestones to count, here are a few of my favorites: Read More »

Tags: , , , ,

Can Midsize Businesses “Be Everywhere with Video”?

Off the top of your head – how would you describe a successful company that is growing fast?

  • Has intimate customer knowledge
  • Provides great customer service
  • Is agile and responds quickly to changing requirements
  • Considered a great place to work

These are just a few characteristics that jump into my mind.

My colleagues recently produced the video Be Everywhere with Video Collaboration (PLXX) to show how effective video collaboration can be.  It highlights many of the characteristics I’ve listed above. Although fictional, the company depicted in the video reminds me of some of the small and medium sized marketing agencies I’ve worked with in the past.  They show a real can-do attitude, but with enhanced and accelerated service using business quality video collaboration.

So, why haven’t more medium-sized organizations adopted video technology?  A colleague recently told me that “93% of the conference rooms in the world don’t have Read More »

Tags: , , , , , ,

“Is It Time To Become a Collaboration Technology Broker?”

It’s no coincidence that when choosing where to work, Type A personalities gravitate to organizations at the leading edge of their chosen field or that enable them to make a real difference. But gone are the days when you see “cell phone provided” in a job offer.  I don’t think I’ll choose my next employer based on what collaboration tools they provide, but I will make a point of measuring how seriously they take collaboration and how it fits into their operations. For me it will always be an important selection criterion.

They say “people don’t leave companies, they leave managers.”  I think people leave cultures that hinder them for ones that promise to set them free.

With so many disruptive technologies and deployment options, it can be difficult for IT teams to support broadening and challenging business needs. Increasingly, and often out of frustration around ‘Slow IT’, individual business units are acting as buying centers themselves; creating an issue of ‘shadow IT’.

Read More »

Tags: , , , , , ,

Keeping in Tune: Simpler Collaboration From Any Device

Did you know that the Guns N’ Roses anthem Sweet Child O’ Mine was originally written as a practice guitar riff?

A friend told me this as I recently struggled to play it, making sounds closer to ‘chopsticks’ than to one of the most famous guitar tracks ever created.

The fact that I was playing a borrowed guitar may have made it more difficult, though. Playing a familiar instrument is so much easier, if only because you know its foibles! Read More »

Tags: , , , , , , , , ,

Case Study: Innovating Patient Experiences with Collaboration

In business, clear and rapid communication is always important, but it’s most important in healthcare, where saving minutes or even seconds can make all the difference. A growing number of healthcare organizations are adopting video conferencing to improve communications both internally and with patients. The potential benefits are huge.

Internal video conferencing and telepresence technology can help healthcare organizations better manage rapidly escalating costs, accelerate innovation, deliver high-quality care, and maximize the use of skilled resources. Doctor-patient videoconferencing has the potential to broaden access to healthcare, add convenience, and lower costs, according to a recent InformationWeek article examining the results of its 2013 Healthcare IT Priorities survey. (The survey found that 28% of respondents are already using some form of doctor-patient video communication.)

Video is the future for Park Nicollet Health Services, a nonprofit, integrated healthcare system Read More »

Tags: , , , , , , ,