In “Collaboration Predictions for 2010,” Cisco’s Senior Vice President for our Voice Technology Group Barry O’Sullivan provides a view of prospects for collaboration markets in the coming year that emerged over the course of 2009. Barry’s global team is responsible for developing the company’s IP telephony systems, IP phones, customer contact solutions, and unified communications applications including presence, messaging, conferencing, business-to-business unified communications, and customer collaboration. Click here for the full xChange Magazine story or read below.
A few years ago, I had the privilege to participate in a wonderful program I’ll never forget.
The Cisco Santa Connection enables children who are unable to leave the hospital for the festive holiday period to share in some of the Christmas spirit. Using video collaboration technology, the children can visit with Santa and share their Christmas wishes with him. Santa comes down from the North Pole and visits the Cisco headquarters to help make this happen.
As I’ve told you before on this blog, I am a full time telecommuter. In order to be most efficient in my job, I use many of Cisco’s technologies, from Cisco WebEx online meetings to Cisco TelePresence to create facetime with my coworkers, to collaborate on projects, and to be a fully participating member of my team, even while I’m not physically in the office. Earlier this week, I was in a meeting with colleagues in Dubai, Sydney, Hong Kong, and San Francisco. We covered a variety of topics in 90 minutes, and no one had to travel, either via car or airplane. It was amazingly quick, easy, and we were able to move on with our work rather than grab a tedious, productivity-robbing, red-eye to get back home.
By Terry Bayer, Chief Operating Officer at Molina Health Care.
Molina Healthcare is a managed care organization that arranges the delivery of healthcare services to people who are eligible for Medicaid. With 1.4 million members in 10 states and 2,700 employees throughout the United States, people are the main focus on our business. Collaborating both internally and externally is critical to our success.
In our business, we’re acutely focused on managing care for our members but also managing our administrative costs. That’s where the importance of collaboration comes into play. It’s very important that we leverage technology to help reduce the cost of direct care delivery and administrative services. As we have grown, we have worked with Cisco to build upon our current technology and maximize long term ROI.
I’m excited about Cisco’s announcement today of Cisco WebEx Mail on three levels – as a Cisco employee, as an industry observer, and as an end-user. Let me address two of those in this blog post.
As an email user, I am an IT nightmare. I receive large graphics files, video files and MP3s. My mailbox is full all the time. So I have created close to 100 PSTs, on my hard drive. Those emails are no longer on the server, no longer available to be backed up, no longer availability for e-discovery. And I complain about it. So the option of moving to Cisco WebEx Mail with up to 35G capacity while using that familiar Outlook interface as well as my Blackberry is exciting. Thankfully I’m scheduled to be one of the first group of Cisco employees on Cisco WebEx Mail.