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Confidence in Web Services

Sad to see the latest outage with Gmail; how confident should individuals and companies be in web services?At their best, web services allow a concentration of expertise and best-practice that many organizations might not have internally. Many individuals and small- or even medium-sized businesses do not achieve the”99.9%” uptime in their email systems -equivalent to less than 9 hours of service interruption per year -- that is often a minimum service-level standard in the web-services world. To make a simple comparison, in most countries people know that the service from their electricity company is simpler and more reliable than trying to run their own power station. Read More »

A Collaboration Infrastructure

To be truly collaborative, employees require access to the right information at the right time across different workspaces. Enabling this collaborative experience requires consistent connectivity capable of supporting rich media communications. End users and businesses are well served by wired and Wi-Fi based networks. As user demand for collaboration-enabling high-bandwidth applications such as video increases, there is a corresponding requirement of networking infrastructures to support these demands. Cisco offers a robust portfolio of high performance wireless infrastructure to enable campus-based continuous connectivity across high-density workspaces. These networks enable the collaboration experience that unlocks the end user productivity potential. Chris Kozup, Senior Manager, Mobility Solutions, Cisco

Can TelePresence Make me a better Manager?”

Today large companies like Cisco have dispersed teams with managers having employees in far flung places and different parts of the world. I believe that Cisco managers, like myself, can create greater rapport and better relationships over TelePresence than with a telephone call. There are also events like mid-year reviews that can be delivered with the impact of TelePresence and help keep the high performance employee more engaged and feel like they are more closely tied to the team and its objectives. The consulting firm Towers Perrin found in 2007 that only “œonly one out of five workers around the world feel engaged in their jobs”. Cisco Advanced Services recognizes that employees are a key asset in the continual delivery of quality services. The yearly team event physical meeting where relationships are cemented and friendships are maintained is getting the impact of reduced travel expense requirements. That is where virtual meetings need to have the same impact as the face to face team meetings. What are the challenges managers have in creating a meeting and is it possible to have virtual team meetings using TelePresence?by Phil Marechal, product manager, Cisco TelePresence

What does Mobility mean to you?

Definition from Wikipedia:”Mobile computing, a generic term describing one’s ability to use technology untethered, but often used to refer to access to information or applications from occasionally-connected, portable, networked computing devices.”Mobility can also be described as providing a consistent user experience to a diverse workgroup that has different device approaches to do their different jobs and tasks. And what really becomes important is understanding what people do, how they do it, where they do it across the entire day, what tools they use to do their job. Read More »

Cisco IP Telephony offers more than tip and ring functionality in today’s spending environment

By Steve Slattery, vice president and general manager of Cisco’s IP Communications Business UnitAbout the same time that Gartner predicted that 40% of knowledge workers would be abandoning their desk phones by the end of 2013, In-Stat published a report entitled”Nearly 31 Million Business IP Phones Will Ship in 2012, While the Consumer IP Phone Market Diverges Towards Media Phones”. This report goes on to mention that businesses will outpace consumers by more than 10 to 1 for voice-centric IP phones. These divergent views bring to light a few important points: Read More »