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Business Technology Trends For 2008

Post by Michael Caton, Collaboration Evangelist, WebexExecutives looking for some prescriptive recommendations on business ideas for 2008 should look at Eight Business Technology Trends to Watch (registration required) from McKinsey Quarterly. These aren’t ’08 specific, each idea includes examples of how it has been put into practice by innovators, in some cases for several years. Actually the title doesn’t do the the topic justice — my recommendation: no watching, just doing. The authors tackle co-creation with the first two topics, and even that might not give the topic it’s due. Often times co-creation involves clearing a significant hurdle, “not invented here” syndrome. The authors point out the significant downside of loss of control of innovation and intellectual property, but developing that intellectual property costs time and money. Sometimes making use of another organization’s expertise makes for a winning go to market strategy. Another downside the authors noted, competing for the attention of the best and brightest contributors, isn’t just a problem when working with partners. That can strike internal projects as well, particularly at large organizations. That problem also falls into the “two-way street” category, partners aren’t the only ones that get distracted by other projects.

Reducing Human Latency in the Human Network

Part 2 of 2In my prior Collaboration blog entry, I reflected on the shift to rich media -how it enriches Unified Communications (UC) and heralds a shift back to more natural forms of interactions among people. Today I am thinking about undiscovered territory: cross-company, secure and flexible forms of communication, which, we believe, will unlock a new wave of productivity gains through reduction of”human latency.”In looking at most UC productivity systems, traditionally the focus has been on intra-company communications. In the flat world, however, competitive advantage is created not only in how companies work inside, but how well they work outside -with customers, partners, suppliers, and, even competitors. In the world where command and control over one’s business is giving way to various forms of collaboration -albeit some that are only sustained for a few transactions -it is essential to look at the workforce and the workspace differently. Indeed we are caught between two paradigms: Read More »

Mac’s Coming to an Enterprise Near You

Post by M. Michael Acosta, Manager, EngineeringMac users everywhere are eagerly anticipating the upcoming Macworld Expo. As a prelude, this week published their set of predictions for 2008. One prediction in particular resonated with what I’m seeing at some of our customers and within Cisco. MacWorld senior editor Dan Frakes wrote:”A new Mac market: The debut of Leopard, along with a general dissatisfaction with Windows Vista, will open doors for the Mac in the enterprise market. In fact, we’ll see a few major U.S. companies switch to the Mac platform-some gradually, but at least a couple in a major public migration. We’ll also see a resurgence of the Mac platform in higher education.”Just a few years ago within Cisco, Macs were conspicuous mostly in their absence. Today, it is not unusual to find an increasing number of Apple logos across from me in meetings. For the first time in quite a while, Macs are again an orderable laptop option for Cisco employees. Read More »

Resolve to Help Your Co-workers Stay Organized in 2008

Post by Michael Caton, Collaboration Evangelist, WebExMost businesses have wrapped up setting 2008 business goals and the methods and plans necessary to achieve those goals. For those that will spend the last couple weeks of the year wrapping up expenses and planning purchases, this time of year can also provide an opportunity to think about new work habits that will help reach those goals. Last year Butler Group authored a study on worker time spent searching for information. Per this Network World article about the study, Butler Group found the cost of searching for information in lost productivity to be equivalent to 10% of a worker’s salary. So reflecting on the day-to-day reality of 2007 can help identify and put in perspective where workers burn more cycles than they need to, including time spent searching in email for files coworkers sent. Read More »

Is Fixed Mobile Convergence (FMC) part of your Unified Communications strategy?

Post by Priten Gandecha, Solutions Marketing Manager for Cisco Unified CommunicationsFixed Mobile Convergence (FMC) brings together wired and wireless technologies in The Workspace. For industry constituents who are enthusiastic about FMC technologies and its promise, it stirs up a great deal of excitement and is a topic of spirited debates amongst advocates of different FMC technology approaches. Customers interested in the promise of FMC have the opportunity to evaluate multiple options and choose a strategy best suited for their current and future business needs. A European Fixed Mobile Convergence survey conducted by Yankee Group found that customers have not shown dominant procurement preference amongst various FMC infrastructure or hardware vendors, application or independent software vendors, mobile carriers, fixed carriers, device vendors, or system integrators. One possible explanation could be that the”one size fits all” approach does not fit everyone and building a FMC strategy on one technology component is potentially incomplete. A comprehensive FMC strategy requires coherent evaluation of multiple wireless and wired workspaces. Read More »