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Cisco Attains #1 Position in Worldwide Voice and Unified Messaging

By Laurent Philonenko, Vice President and General Manager, Cisco Unified Communications Business UnitIntelliCom Analytics has named Cisco the number one vendor of voice and unified messaging solutions in the world for the third quarter of 2008. For the first time in our history, Cisco has taken over the number one position in both messaging seats shipped and messaging revenue worldwide according to the 3Q08 IntelliCom Market Performance Dashboard Global Market Report. Our customers have spoken, and they are selecting our voice and unified messaging solutions -Cisco Unity, Cisco Unity Connection, and Cisco Unity Express -more than any other messaging solution.We are pleased with our ascension to number one in messaging not just because Cisco is the market leader, but because Cisco has become the market driver, growing faster than all competitors and the market as a whole. Cisco’s seat shipments in Q3 grew 29% over the previous quarter, while our two largest competitors Avaya and Nortel grew 7% and 2%, respectively and the total messaging market grew 14% during the same quarter. Not only are we growing faster than the competition, but Cisco’s 19% share of seat shipments and 17% share of revenue in Q3 represent the highest shares in each category by any vendor since IntelliCom began tracking the global messaging market.Cisco has long been recognized as a leader in IP telephony and the number one provider of enterprise telephony solutions. Earning the top spot in the messaging market shows that Cisco’s customers respect and value our Cisco Unified Communications solutions as a way to increase collaboration in order to gain a competitive advantage and drive down costs. Effective and efficient collaboration with customers, colleagues and partners is the key to surviving difficult times and thriving in the new flat world.Thank you to all our customers and congratulations to the entire Cisco Unified Communications team. I look forward to 2009 being the year of collaboration where we continue delivering on our vision and further integrating messaging into a seamless and productive user experience, anytime, anywhere, on any device. Stay tuned.By Laurent Philonenko, Vice President and General Manager, Cisco Unified Communications Business Unit

Cisco Mobile Collaboration on the iPhone

January 7th UPDATE: I just learned that the Cisco iPhone application won a Best of Show award today at Macworld. Congratulations to the collaboration team and thank you to the Macworld editors!Today, Cisco made an exciting announcement about the availability of some of our collaboration applications on the Apple iPhone. Cisco will be offering two conference applications, to start with, on the iPhone. First is the Cisco WebEx Meeting Center application on the iPhone, which is available to download from the AppStore today. With this application, attendees can fully participate in WebEx meetings on their iPhone (both the web portion and the audio portion) on 3G and WiFi networks. Mobile users are no longer limited to audio-only participation.The second application on the iPhone announced today will be available in CY Q2, 2009. This application is a superset of WebEx Meeting Center plus Cisco Unified MeetingPlace enhanced audio conferencing on the iPhone. It also supports”dusting” by seamlessly transferring WebEx Meeting Center and Cisco Unified MeetingPlace conferencing sessions from an iPhone to Mac or PC and vice versa. I’m personally excited about this announcement because it’ll help me be more productive and responsive. I already spend my day”webexing”. Now I can easily start a meeting on my phone using WiFi on the Cisco campus, walk over to my office and move the meeting from my iPhone to my PC with its larger screen without missing a beat. My meeting experience is no longer defined by my place and device. And frankly, the user experience on the iPhone is just fun! So whether on PC, Mac or iPhone, on 3G, WiFi or wired, Cisco allows me to meet while moving freely from one platform to another, one network to another, one location to another. I call it meetings in motion. Post by Alex Hadden-Boyd, Director of Marketing, Cisco Collaboration Software Group

Cisco takes lead in enterprise telephony market according to Infonetics Research

Customers are voting with their wallets. In the recent release of Quarterly Worldwide Market Share and Forecasts: 3Q08 from Infonetics Research, Cisco took the lead for the first time in the overall PBX-KTS equipment market after growing its revenue 19% in the quarter.”Cisco is the only vendor gaining significant market share in this market in 2008; most other vendors are holding steady or decreasing slightly”, according to Matthias Machowinski, Directing Analyst, Enterprise Voice and Data for Infonetics. (Note: Infonetics defines overall PBX-KTS as IP PBX, hybrid IP+TDM including KTS, and TDM-PBX.)You may recall a similar post just a few quarters ago where Cisco took the number one market share position for Enterprise Telephony, surpassing Avaya for the first time according to Synergy Research. A quarter later, we also captured the number one spot for overall PBX line shipments, surpassing Nortel according to research firm Dell’Oro. The market ultimately votes with budgets — we are seeing solid uptake for IP phones including softphones and recent releases of Cisco Unified Communications Manager both from existing customers migrating from earlier versions as well as through competitive displacement. The Infonetics report also showed that the IP PBX segment grew 7% in both lines and revenue in 3Q08 from 2Q08, while year-over-year, quarterly IP phone shipments were up 25% (Cisco shipped 50% of these units) and IP softphone shipments more than doubled from 2Q08 to 3Q08. Much of this softphone growth is in fact attributable to our success with Cisco Unified Workspace Licensing.One thing is clear, customers are continuing to invest in solutions that will let them drive down costs and break away from their competitors by providing better service and higher employee productivity. We’re proud to be their number one choice for unified communications.by Steve Slattery, vice president, Cisco’s voice technology group

Collaboration : A Top Down Process!

My prior blog entry,”Teams of Rivals“, explored how the triptych of process, culture and technology must come together to enable a productive, innovative collaborative working environment. In this post, I want to offer an integral, related variable to the collaborative management equation: the role of the CEO and top management in fostering an effective participatory work environment.The road to collaboration is a journey. But it is a directed, not self-guided trip, one that must be carefully overseen by senior management. Guidebooks and maps are not readily available as the structure of most businesses over the past several centuries has been hierarchical. It was only in the 1950s when Peter Drucker, the leading management theorist of the past century, noted that while hierarchy is an important management principle, it is not sufficient for companies to thrive, particularly in turbulent times. He was the first critic of command and control structure, adopted from military organizations -where it usually made a lot of sense -to become the dominant organizational framework of most companies. Read More »

Reversing the IT Buyer’s Collaboration Dilemma

By Don Proctor, Senior Vice President, Software Group In the entry on “Collaboration,” a nameless contributor to Wikipedia makes an interesting observation. He or she points out how the term acquired a negative meaning during World War II when it referred to people in European countries who cooperated with their German military occupiers. It is surprising to be reminded of this now; most people would say that in today’s lexicon, “collaboration” has a wholly positive meaning. This is particularly true for the Gen Y digital generation, for whom staying connected with others to share information and opinions, often on a minute-by-minute basis, is completely second nature. The Web 2.0 world they inhabit is not defined by traditional markets or customer demographics, but by community, and community means taking the walls down. Generally speaking, that group is not old enough yet to be running companies or sizable organizations within companies. However, for many of the Baby Boomers and Gen Xers who are, there has been a darker side to collaboration. Ask any IT buyer. Collaborative content as it comes into the enterprise often isn’t provided in a way that can be consumed by an enterprise user without compromising the security and manageability of enterprise applications. In effect, IT hasn’t been able to fulfill a service level agreement to their internal clients who are demanding collaboration capabilities.

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