The collaboration market is on a transformational journey. Workloads and use cases such as web conferencing, telephony, video, and file sharing that started as separate islands at first, are now rapidly converging. With those islands come complexity of integration and interoperability, which means experiences can suffer.
Two key things Cisco is focused on is making collaboration simple to use, deploy, and buy; and pervasive by reducing cost and extending the value of existing investments. This week we announced Collaboration Systems Release 10 (CSR 10), the first time Cisco is converging voice, video, and content sharing across our portfolio to provide the best possible user experience whether you choose an on-premise, cloud, or fused model.
I’m excited about the fantastic new experiences we are enabling. Here are a few scenarios to help highlight what is now possible:
First Day on the Job
My first day at Cisco, I was told “everything is on the web,” but I had no accounts, no phone, and no video conferencing capability. I remember I needed to set up individual cases with IT and it took several days for me to get up and running.
With CSR 10: You can walk into your office, take your phone out of the box, plug in your network cable, and auto-connect. Log in with your ID and password, set up personal preferences in a Self-Care portal, and you’re ready to go. It’s an easy experience for you; and it’s great for IT because they don’t need to be involved with every new hire.
On the Go Video Meeting
I’ve been on my way to an offsite or a customer visit, when I’ve received an urgent text to join an internal call via video. To use my corporate device meant additional time to get set up with VPN.
With CSR 10: You have the flexibility to use your personal mobile device; for example, from your iPad you can log into the applications store and download Cisco Jabber. After a quick 30-second install, you can log in with your company username and password and immediately join the call in progress—securely with no VPN required.
Getting Customer Support
As consumers, I think it is fair to say in most cases interacting with customer support is not a delightful experience today. It happens to all of us. Call a 1-800 number, wait in a cue, only to be transferred to various agents until someone with the right skill set can discuss your issue.
With CSR 10: Cisco Jabber Guest gives you easy, instant access to a remote expert on chat, voice, or video via a web browser on your desktop or mobile device. You can simply “Click to Chat” from a company’s website, and intelligent based routing connects you with the best available agent. No waiting and if you’re on video you’re able to show in detail what the problem is.
There is so much innovation we are delivering with CSR 10. To learn more, register here to watch the Collaboration Summit keynote replay. And, as always, I welcome your feedback and look forward to us staying engaged.