Providing good feedback does not occur naturally or by default. To provide effective feedback, leaders must learn, develop, and cultivate fundamental skills. Organizations that do not address these fundamental skills risk creating an environment where people fail to observe, reflect and self-correct their behavior.
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In 1998, Fast Company wrote an article on employee feedback and over ten years ago managers faced the same problems:
Too many leaders still treat feedback as a once-a-year event, rather than an ongoing discipline. “Doing annual appraisals is like dieting only on your birthday and wondering why you’re not losing weight,” cracks Saunier. Too many leaders confuse feedback with paperwork. “Filling out a form is inspection, not feedback,” says Kelly Allan, senior associate of Kelly Allan Associates Ltd., a consulting firm based in Columbus, Ohio whose clients have included Boeing, Paramount Pictures, and IBM. “History has taught us that relying on inspections is costly, improves nothing for very long, and makes the organization less competitive.”
Why is giving feedback so difficult? According to a Harvard Business Review blog, “Most managers say they dislike giving feedback and don’t think it’s as effective as it could be. Those on the receiving end say they don’t get enough feedback they can actually use.”
It’s time to start using feedback to motivate and create change.
Blanchard senior consulting partner Phil Reynolds will explore the key skills of delivering feedback. You’ll discover the importance of effective feedback as a tool for developing others, knowing when and how to give the four different types of feedback, and knowing the differences between feedback that provides choice and feedback that judges.
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Reynolds will also explain how to provide feedback that enables others to take responsibility for their own development and encourages behaviors that improve performance and show how poor feedback skills negatively impact performance in your organization. The truth is, effective feedback guides and inspires improved performance and better relationships.
Details: October 19, 2011 | 9am PT | 12pm ET | Register
Did the event already happen? You can still access the recording via this link!