This certainly has been a monumental year for Cisco’s Hosted Collaboration Solutions (HCS), as many service providers such as Verizon and Orange Business Services, embraced the cloud and the potential services that can come with it. In the case of their business customers, these service providers now offer them a slew of unified communications tools (such as video conferencing and mobility solutions ) through the cloud to allow their employees to communicate and collaborate wherever they are and on whatever device.
Even our partners are seeing the value that collaboration via the cloud can offer its customers; as one of our channel partners, Neutral Tandem, announced yesterday. As an expert in operating and managing IP networks, Neutral Tandem introduced the first cloud-based collaboration service in the United States specifically developed to be resold by Cisco’s Value-Added Reseller (VAR) community and System Integrators (SIs). The service, based on Cisco’s HCS, will enable VARs/SIs to deliver a full suite of unified communications and collaboration applications.
I guess you can say that cloud collaboration is in full swing as it continues to gain traction steadily in the market.
Speaking of the cloud, during Gartner’s recent ITxpo they shared their annual top 10 strategic technologies predictions for 2012 where it was noted that while enterprises are still in the early stages of building their cloud environment, they will open the door to selecting which types of cloud services to deploy. Through the cloud, services can be accessed quickly and from anywhere removing the barriers that limited employee productivity to set time limits or location. This further validates why organizations should invest in tools that facilitate employee engagement and productivity to keep businesses moving at the speed they need to in order to compete in today’s ever-changing and fast paced market.
As we move a year deeper into the cloud, collaboration services will become more of a steady fixture in today’s business environment. On our end, we’ve seen our service provider customers and partners embrace it; it’s our prediction that enterprises will do the same.