As we announced at the recent Customer Collaboration Partner Sales Summit, the latest independent industry report from market analyst Tern shows that Cisco is the #1 interactive voice response (IVR) vendor by a wide margin, with over 41% market share compared to just 16% for #2 Genesys and less than 13% for #3 Avaya/Nortel. Cisco enjoyed over 30% growth in our IVR business from CY2010 to CY2011, compared to just 4% for Genesys and 3% for Avaya.
These fantastic results are a testament to the superb efforts and cross-functional teamwork of a number of groups including a world-class engineering team, product management, collaboration marketing, customer advocacy, our valued partners, and a superb sales force.
Our ranking as the industry’s clear leader in IVR certainly means that Cisco is doing many things right, but we must never lose sight of the fact that our success is always predicated upon the success of our customers. That’s why Cisco is committed to delivering industry-leading IVR solutions, services, and support that empower our customers to succeed with their own customers as part of their business’s overall collaboration strategy.
Cisco’s leadership in the IVR/Voice Portal industry is another key milestone in our strong march toward number one in the overall contact center market.