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Cisco Captures A Leadership Position in Gartner Magic Quadrant for Unified Communications

I’m pleased to announce that Cisco has received recognition as a Leader in Gartner’s newly-released 2012 Magic Quadrant for Unified Communications (UC).  In this report, Gartner analyzed the current enterprise UC market, and named Cisco as a market leader based on Cisco’s completeness of vision and ability to execute.

Gartner’s Unified Communications Magic Quadrant reflects the rapidly changing needs of today’s knowledge worker.  Recent research from a Cisco IBSG Horizons study showed that a striking 95% of businesses are allowing employee-owned devices in some way, shape or form in the workplace. This includes smartphones, tablets and other personal devices that run on a variety of platforms. Highlighting this trend, Gartner closely evaluated UC options that work across multiple mobile platforms, and that provide support for open standards and interoperability with other solutions.

According to Gartner’s Bern Elliot and Steve Blood, “Enterprises wish to avoid ‘closed gardens’ and weak support for standards to ensure choice and control. Support for standards is a critical consideration, as enterprises wish to integrate their UC deployments with business partners, customers, business applications and third-party products.”

Support for multiple platforms

Cisco helps businesses address this growing need by providing a full suite of UC solutions for mobile devices across a variety of deployment options, including Apple, Android and other popular operating systems. For enterprises juggling a deluge of new employee devices and corporate platforms, the ability to provide full UC client support – including video, instant messaging (IM), presence and web collaboration – across a multi-vendor environment is critical.

Flexible Deployment Options

Gartner also emphasized the increasing role of the cloud in the enterprise. In fact, in a previous Gartner study entitled, “Predicts 2012: Successful UC Deployments Depend on Defining Organizational Objectives and Understanding the Challenges,” Gartner found that by 2016, 50% of organizations will address their UC needs utilizing a hosted subscription model, up from less than 5% today. This new trend reinforces a critical need for flexible deployment options.  Cisco customers can choose to deploy Cisco’s UC solution onsite and can choose from several virtual desktop integration options to deliver full voice and video functionality to thin clients. Or, they can choose a fully or partially hosted model with Cisco’s subscription-based UC offering, the Cisco Hosted Collaboration Solution.

And it’s fantastic that these reports are not just based on technology, but also customers’ success and a vision for the market direction. We’re excited to be on the leading edge of helping businesses with these fundamental market transitions and to be recognized by Gartner as a leader in unified communications. In a world that is more mobile social, visual and virtual, Cisco is committed to helping business work the way want – on any device, from any location.

You can find the full report here. Let us know your thoughts here, or @CiscoCollab.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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4 Comments.


  1. August 30, 2012 at 4:29 pm

    I can personally say that using the Collaboration products from Cisco has made a huge difference in the way i work compared to my previous work places. It is more flexible and easy and available at any time any where any device!!

       8 likes

  2. It is indeed a fact that Cisco is helping the humans to interact and communicate. Thank you.

       0 likes

  3. Congratulations.
    I think Cisco eligible for this award. And it is a hope for the future in order to maintain Cisco’s achievement.

       0 likes

  4. Cisco is indeed a leader in the Unified Communication technology

       0 likes