In my previous blog post, I shared important feedback Cisco has received from our customers (users, IT managers and Cx0s) around their specific needs for collaboration and unified communications solutions.
Influenced by what we’ve been hearing, today Cisco announced Cisco UC Release 9.0. This release helps address our customers’ needs and reinforces Cisco Unified Communication’s role as the core foundation for communications and collaboration.
Why are we excited? It delivers! Whether it’s voice, video, messaging, web conferencing, mobility, or security— it’s all about more flexibility, bridging systems together, and protecting our customers’ investments.
Flexibility is about having your communications and collaboration applications and devices – voice, video, instant messaging, unified messaging, desk and mobile phones, personal computers, tablets – fit your business. We recognized the need for more user-centric licensing and management, so this release offers people tools to match the way they work. For end users, we deliver a consistent experience whether in the office or on the road, along with enhanced mobility given our advancements towards bringing unified communications features to any mobile device.
Bridging systems is about interoperating with other networks, PBXs, devices, systems, and service providers. Customers want pervasive video. Cisco UC Release 9.0 expands video endpoint support, optimizes video call quality, and extends reachability through “dial by email.” Customers also ask to reach more users and systems. We answer by integrating IM and Presence with unified communication services to allow a common way to manage all services; and with our new Cisco Extend and Connect that works with Cisco Jabber to interoperate with 3rd party, non-Cisco devices.
Investment protection is about working with what you have, perhaps even re-using or re-purposing existing capabilities or systems in an efficient way. We understand our customers value ease of use and having a proven infrastructure that will scale with your organization. With this release, there are new built-in assisted service capabilities including native queuing to automate how calls are distributed, and one button to record for smarter endpoint interaction. Administration is also simplified to focus on tasks and users, not devices.
Be among the first to learn about and see new innovations in Cisco’s core collaboration and communication platform. Please join me and other Cisco leaders on June 26 from 9-9:30 a.m. Pacific time for the Cisco Unified Communications Release 9.0 Announcements Webcast. Learn more and register now.
I look forward to us staying engaged and continuing to together drive how your business collaborates.