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Case Study: Innovating Patient Experiences with Collaboration

May 7, 2014
at 12:20 pm PST

In business, clear and rapid communication is always important, but it’s most important in healthcare, where saving minutes or even seconds can make all the difference. A growing number of healthcare organizations are adopting video conferencing to improve communications both internally and with patients. The potential benefits are huge.

Internal video conferencing and telepresence technology can help healthcare organizations better manage rapidly escalating costs, accelerate innovation, deliver high-quality care, and maximize the use of skilled resources. Doctor-patient videoconferencing has the potential to broaden access to healthcare, add convenience, and lower costs, according to a recent InformationWeek article examining the results of its 2013 Healthcare IT Priorities survey. (The survey found that 28% of respondents are already using some form of doctor-patient video communication.)

Video is the future for Park Nicollet Health Services, a nonprofit, integrated healthcare system located near Minneapolis. Park Nicollet is using its new clinic in Champlin, Minnesota, as a pilot site for integrated voice and video, as well as other collaboration technologies it plans to eventually implement organization-wide. The combination of Cisco Unified Communications Manager and Cisco Jabber allows doctors, nurses, and clinicians to determine if and how colleagues are available, and collaborate instantly for better and faster patient care.

“We recognized that effective voice and video collaboration is critical for healthcare,” says Don Tierney, Senior Director, Infrastructure and Chief Technology Officer, Park Nicollet Health Services.

Patients at the Champlin clinic can view videos about relevant health concerns, and consult with remote pharmacists over video instead of making a separate trip. Video conferencing will also help Park Nicollet offer new opportunities for patient care, such as telemedicine and off-site family therapy sessions.

“We saw an opportunity to provide a great patient experience while lowering the total cost of care, and the new Champlin clinic was the perfect pilot environment,” says Julie Flaschenriem, CIO at Park Nicollet Health Services.

Read the Park Nicollet customer case study.

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