December 10, 2007

Once You’ve UCed with Rich Media, How Are You Going to Keep 'em on the Email/Text Farm?

(part 1 of a 2-part series)

I was having dinner this weekend with a friend of mine who is an entrepreneur and true science fiction aficionado. A few cups into the evening, we moved into a discussion of how much of the technology envisaged into the Star Trek television series as well as the Star Wars movies has come to fruition. Not one to argue with someone holding a light saber -- even if is a $40 toy – I gave him his due: most of the communications technologies used on the original television series has shown up in some form in commercialized offerings. Or as Rod Serling, creator of the Twilight Zone noted: “Science fiction is the improbable made possible":

- The “communicator” from the original show gave life to the original Motorola StarTac -
- Lieutenant Uhura’s wireless headset showed up as the now ubiquitous Bluetooth headset, best evidenced by the Jawbone
- The teleportation and video technologies shown in most science fiction are melded into the newest Telepresence offerings from Cisco and video products from other players.

In fact, Sci-Fi fans, the recent introduction of On-Stage Telepresence, adding a 3D image next to our CEO during a recent keynote in India, showed the entire world that George Lucas was probably onto to something 30 years ago when he took us into a movie far, far away.

We are in the beginning phases of a communications revolution where two key trends are occurring:

- Every application is going to talk to every application because everyone wants to talk with everyone.
- Rich media is going to become HDTV where email is going to look like ASCii

In my next blog entry, I am going to tackle how business-class Unified Communications technologies support the unification of all communications technologies, across applications and corporate boundaries. This week, however, I want to touch on how rich media changes how we communicate and we work.

Rich media – whether it is business video, context-aware applications, a downloadable podcast/webcast, or interactive widgets in a webpage – implies some form of dynamism, something that is more “alive” than text.

While communications technology has changed how we work, it has not necessarily made work a more enjoyable or more human experience. The loneliness of trying to wade through a thousand emails after a week of vacation is neither particularly productive nor morale enhancing. Text forms of communications are a great way to share data and facts; they are lousy ways to share nuance and intent. As we have seen, instant messenger applications have rapidly surpassed email as the faster and easiest way to get information or stay in contact with a friend or co-worker. What was the first new invention in that universe? The emoticon! : )

Thus Web 2.0 is igniting a revolution in the way we communicate, integrating rich media and contextual information flows at every turn. The best way to insert into a dialogue or work session, even if you are entering in the middle of a project that is already underway, is to understand the context of who is working on said project: their dialogue, their attachment to various perspectives – not just the data they are working from. If you want to know someone is serious about something, seeing the look on their face or the tone of their voice is worth a thousand words.

Of course, the companies and communities that will benefit from rich media will depend. In the words of the late Douglas Adams; “Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.”

Coming Next: The Privacy and Legal Imperative in Unified Communications: How Enforcing Policy Changes Everything

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December 05, 2007

Whether it’s dog food or champagne, it still tastes good!

Post by David Hsieh, Director of Solutions Marketing for Cisco's Emerging Technology Group.

One of things I like best about Cisco is that we really use the stuff we sell. Some might call it “eating our own dog food” and the more effete might say “drinking our own Champagne” but either way, we do it and do it a lot. I thought it might be interesting to highlight a couple of examples:

One month ago today, Cisco announced the Cisco I-Prize, a global competition that uses web collaboration and the power of the Human Network to find Cisco’s next Emerging Technology business. This competition is open to anyone with a good idea who is interested in teaming with like minded innovators to grow a huge business leveraging Cisco’s resources. Through 3 rounds of competition, contestants will use collaboration technologies like Wikis, WebEx and TelePresence to exchange ideas, form teams, refine their business plans and present to Cisco judges. The winners will join Cisco as founders of a new Emerging Technology business unit. And everything will take place virtually through the collaborative magic of Cyberspace. So, what’s happened so far?

We have over 800 competitors from 66 countries, including competitors from countries you might not expect like Bangladesh, Guatemala, El Salvador, Zambia, Nigeria, Oman, Moldova, Iran, Kazakhstan, Myanmar, Sri Lanka and Columbia. These innovators have contributed hundreds of interesting business ideas and commented thousands of times on the ideas of others. It’s spawned its own group on FaceBook and a user generated wiki dedicated to the competition. We have over 100,000 views of videos on YouTube. The “TelePresence Magic” video is particularly cool.

If you’re interested in our thoughts on Innovation and the Cisco I-Prize, read our Innovation Blog or better yet, join the contest!

Now that’s an example of using our technology to interact with and between people outside of Cisco but what about inside the company… what’s the dog food taste like there?

You probably know that we’re big believers in TelePresence and the “like being there” quality of experience can transform businesses. So in the spirit of dog food and champagne, we’ve deployed TelePresence across Cisco. Not just a few units for privileged executives – we’ve made TelePresence broadly available to all employees.

Since October 23rd, 2006 when we started our initial deployment of a few systems, we’ve added 2-3 new locations almost every week. To date, we’ve deployed over 160 systems across Cisco offices on 6 continents and we’re not done yet. Each system averages about 4.5 hours of use every day. We’ve held over 40,000 meetings across TelePresence and every function in the company (sales, marketing, manufacturing, finance, HR etc) uses TelePresence at every level of the organization. We use TelePresence for internal meetings, meetings with customers, partners, suppliers, recruits and sometimes enable customers to have their own meetings using our facilities.

In the process we’ve transformed core business processes like sales, supply chain and global decision making to make them faster and more efficient. Travel savings are in the 10s of millions and there’s been a positive environmental benefit too.

Like I mentioned in the beginning, at Cisco we use our own stuff and we really use it a lot. It gives us real insight into how technology can improve collaboration (and where it can’t). If you’re considering collaboration technologies from Cisco, ask about our experience as users…. You’ll find the answers worth listening to.

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