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The Big Apple: NYC Digital at the Core

By Howard Baldwin, Contributing Columnist

Municipalities around the world have been targeting broadband deployment, with varying degrees of success, as noted in our recent editorial, Intelligent Communities: A Smart Choice? The biggest U.S. city of all, New York, has committed extensive resources to make its broadband deployment a huge economic success, focusing on some traditional areas — government information, business support — and also some non-traditional areas.

Much of the program, dubbed NYC Digital, mirrors what many municipalities have already done. It includes deploying broadband access throughout the five boroughs to improve digital capabilities for industry, citizens, educational institutions, and city government itself. It also includes the traditional feature of giving citizens electronic access to government services — for example, permits, public records, and street cleaning schedules.

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From QoS to QoE: A Fundamental Change in Focus

By Steven Shepard, Contributing Columnist

I’ve been thinking a lot lately about evolution. Not the Darwinian type, nor even the evolution of business (such a common theme today among business strategists), but rather about the evolution of the market — and most specifically about the changing demands of the market as its choices become richer and more varied in the face of remarkable technological change.

Since 1876, when Alexander Graham Bell spilled a beaker of hydrochloric acid into his lap, causing him to call out to his colleague, “Come here Watson, I need you,” thus starting the communications revolution that would change the world (Watson unexpectedly heard Bell’s voice through the speaker on the device they had invented), telephone companies have prided themselves on the quality of the service they have offered to their customers.

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Digital Britain: Creative and Tech Talent Landscape

Right in the middle of Shoreditch, and a landmark for the Silicon Roundabout community, TechHub has turned one year old.  With the captivating Elizabeth Varley and the Helm, supported by Mike Butcher and Mike Marcus (plus many others), TechHub is ready to celebrate its second year of operations.

I attended part of their celebrations this past week, and I was most definitely filled with a refreshing optimism for the future of this blossoming tech cluster within the East End of London.

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How Broadband Boosts Individual Productivity

By Howard Baldwin, Contributing Columnist

We’ve shared our perspective about how broadband boosts the potential productivity of continents, countries, and municipalities. But never about how broadband boosts the productivity of individuals. Nor, who gets the most benefit out of broadband — the employee or the employer? As traditional vacation time begins in the northern hemisphere, let’s explore the upside potential.

The most recent Cisco Connected World Technology report, released last year, included two interesting findings. First, despite the downturn in the economy, employees value flexibility of work location more than salary. Second, the borders between professional and private time continue to blur, thanks to mobile connectivity to the internet.

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Digital Britain: Combining eCommerce with Social Networks

We’ve all heard of Facebook, LinkedIn and Twitter, and some of us may even have our own blog, but the question remains — how do we effectively use these online communication tools and how can we start to apply social media as a revenue generating engine?

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