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Digital Britain: Converting Customers into Advocates

February 8, 2012 at 7:30 am PST

The desire to interpret people’s body language during in-person meetings has been studied by psychologists and marketing focus group researchers for many years.  In contrast, the notion of observing your customer’s virtual online body language is a relatively new concept.

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Bringing Wired and Wireless Broadband Together

By Howard Baldwin, Contributing Columnist

Wireless bandwidth has been on my mind a lot recently. Computerworld recently published my article, Wireless Bandwidth: Are We Running Out of Room?, which led to a stint on NPR’s “To The Point” on the topic. But until I tuned into one of the latest Broadband Breakfast presentations, The Wired Home and Wireless Policy – Convergence Legislation and Consumer Adoption, I didn’t realize that I’d been thinking about wireless in a way that technology people are supposed to avoid: in a silo.

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UK Start-ups Get Set for the BIG Awards

February 2, 2012 at 4:35 pm PST

So we are finally on the verge of launching the BIG Awards after months of hard work by the BIG team and partners. Powered by Cisco i-Prize, this competition will be crucial to discovering and nurturing technology-based startup businesses in the UK.

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London 2012: Ian Foddering Twitter Chat Interview

Cisco UKI Chief Technology Officer (CTO) Ian Foddering interview before and after a Cisco Twitter Chat.

Focused on technology innovation in the workplace and how these breeds a new kind of business/entrepreneur and London 2012.

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Productivity: An Inconvenient Truth

I said in the first post of this series that I’ll start to share more about my productivity lessons-learned. But first, let’s get one thing out of the way — I believe that online collaboration tools really don’t matter. In contrast, how you apply them for purposeful engagement matters a lot, regarding the anticipated productivity gains.

Moreover, the most substantial gains in online productivity will likely come from fully understanding all the people, process and technology issues that define the environment you’re working within. So, situational context is important.

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