May 12, 2009

How Nurses Communicate

We recently asked hospital-based nurses to tell us about their communication challenges at work.  No surprise, really, they said easier communication would improve patient care and satisfaction, improve productivity and save as much as 10 hours of overtime per week.  But they also said they don’t have the communication technology and devices they need to do their jobs.  You have to step back and ask yourself “why not?”

Here’s my thought about “why not.” It’s been ten years—yes, ten years—since the Institute of Medicine published To Err is Human.  It was the shot heard ‘round the healthcare world. We heard the alarming statistics about avoidable medical errors and immediately focused on CPOE, bar-code medication administration, and EHRs to save lives.  And now, with ARRA, we have “all-hands-on deck” to deploy EHRs

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Frances Dare Posted by Frances Dare at 08:55AM PST

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Tags: clinical communications collaboration communication ehr healthcare hospital institute of medicine medical national survey of hospital nurses nurse survey