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Building a New IT Organization

If someone asked you how to build a new IT organization from the ground up, what would you advise? A Cisco Sales employee asked me that very question last week. Her global customer had recently spun off a new regional group which was planning to do just that –build a completely new IT enterprise organization, with new IT infrastructure, new IT architecture, and new IT processes. She asked me if there were any Cisco IT best practices I could recommend to their newly-named CIO.

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eStore, A Winning Digital Strategy

Earlier this month, we received some great news. Cisco ranked 25th on the InformationWeek Elite top 100 leading-edge IT organizations. Our ranking is a clear result of how we are embracing mobility, analytics, and cloud technologies to cut costs, boost productivity, and essentially, provide the best possible user experience. A prime example of how we are taking great strides in adopting the consumerization of IT is eStore. Read More »

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Cisco IT’s Identity Services Engine Deployment: Cluster and Server Sizing

When sizing clusters for devices in our Identity Services Engine (ISE) deployment, Cisco IT uses a “3+1” formula: For every person we assume three devices (laptop, smartphone, and a tablet) plus one device in the background (security camera, printer, network access device, etc.). In a company the size of Cisco, with roughly 80,000 employees, the math is simple: Read More »

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Sharing Cisco IT’s Experience

April 17, 2014 at 8:00 am PST

We’ve been hard at work over the last few months looking at how the Cisco on Cisco team connects with our customers and the value we bring. After sifting through analytics, interviewing our customers, and countless late nights, we’re happy to announce our new tagline: Read More »

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Look Ma! No Hands!

Over the last couple of months, I got involved in a project aimed at minimizing the time taken to bring a new device into the network, using capabilities offered by our Prime Infrastructure application. This project is called Zero-Touch Deployment, or ZTD. Now it’s time to define what ZTD is, and how Cisco IT made it a reality. Read More »

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