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Migration – How did Cisco IT get from Legacy PBX to Unified Communications?

There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration. Read More »

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What is Cisco IT’s UC Global Cluster Architecture?

Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more cost effective, we’ve been able to rely more heavily on the network to extend UC services out to the branch networks.  Read More »

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The Road to Unified Communications – Flexibility, Mobility, Simplicity

When a particularly transformational technology comes along, Cisco IT sets out to be Cisco’s first and best customer. We use it, adopt it, and prove it adds value to the business. By doing this, we’re not only able to show customers the value of our product, but we’re also able to find new-technology issues before a customer might, and give Cisco time to build a better platform. Read More »

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Cisco eStore Launches Globally Today – Next Step in Driving Consumerization of IT at Cisco

Those of you who follow my blog know that one of our mantras at Cisco IT is to bring a more consumer-like experience to all of our IT services.  We have made great strides in this area through our BYOD program that allows employees to bring their own mobile devices to work and with our productivity apps (EasyApps). Read More »

SDN and Network Programmability

In this video, Cisco Distinguished IT Engineer Jon Woolwine and I discuss Cisco IT’s approach to Network Programmability and SDN, describing some SDN-related use case solutions currently in development. Read More »

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