During a typical workweek, I tend to collaborate with the same 20 people; just trying to reach them used to take up a lot of my day. Since we’ve implemented Cisco Unified Personal Communicator, I’m much more likely to reach them on the first try, making me more productive.
In my last blog I talked about some of the IT challenges of rolling out Web 2.0 in the enterprise. Like many companies, Cisco needed to stem the tide of employees who were taking Web 2.0 matters into their own hands, and find ways to balance their growing demand with business and IT requirements. So about two years ago we started to address some of the challenges by making many of the desired Web 2.0 tools and applications IT sanctioned and accessible to employees, including wikis, discussion forums, blogs, RSS feeds, video sharing, social bookmarking, and more. These were the building blocks of what soon would be wrapped into a broader Cisco initiative called the “Integrated Workforce Experience,” or IWE (more on that in a minute).
Application developers in Cisco IT frequently use development frameworks and libraries of software tools to increase their efficiency and productivity.
One of the frameworks used my group to build developer tools is the Cisco Unified Applications Environment (UAE) for creating application modules that integrate with Cisco Unified Communications systems. For example, we have developed common modules that can be used in many different applications, such as the ability to see presence information for employees and adding tools for click-to-call, click-to-conference, and similar tasks to a business application.
Presence information is changing how we communicate with each other at Cisco. Presence makes it readily apparent when people are available. A simple change that means alot less time playing the phone tag game. Time… which is a precious resource in today’s fast paced business environment
There are a lot of new services being developed for Unified Communications – integration with applications like Webex and MeetingPlace, internet B2B video calling with Cisco IME, HD video with new phones, and a lot more. But the one feature that has changed more lives at Cisco – and saved more money for Cisco – is an old classic: Extension Mobility.