With the rapid increase in cloud services adoption, many in the industry are asking: Is the current IT Infrastructure Library (ITIL) service management framework relevant to emerging cloud and IT-as-a-Service (ITaaS) providers? In Cisco IT, we think it is. When our new Texas Data Center 2 (DC2) facility is complete, Cisco IT will be delivering private cloud services to our internal customers and transforming into an ITaaS provider. To find out more about how both Texas DC2 and ITIL are integral to this transformation, read more below.
Collaboration will transform how you work.
Hi everyone. I’m Sheila Jordan, Cisco vice president for Communications and Collaboration IT. Today I’m starting a series of weekly blog postings I’m calling “Collaboration is Hot …. Very Hot.” I’d like to share with you how we at Cisco are translating and deploying collaboration across our company.
Let me start out by explaining: “why collaboration?”
Simply stated, collaboration transforms how we work – it is a radical transformation. At Cisco, we’ve defined collaboration as where “social networking meets work” – effectively using social networking capabilities (chat, video, tagging, blogging) and incorporating them into our transactional systems and overall workflow.
In Cisco Data Center 2011-Texas, you hear a lot about the pursuit of Gold LEED certification for our new Texas Data Center 2 (DC2) facility. But while people who design and support buildings may be familiar with LEED, not all who design and support IT networks are. Here’s a quick primer and some thoughts on what LEED certification means to our IT organization.
Introducing a new industry standard takes time, patience, and persistence. But adopting one can take courage. Customers often have concerns about the deployment of pre-standard product, how complete the standard really is, the availability of solutions, the insertion into long-term roadmaps, whether the benefits outweigh the risks for early adoption, and most importantly, knowing when to invest. When considering the implementation of a Fibre Channel over Ethernet (FCoE) solution, the Cisco IT group has decided that the investment time is now, and we’re already starting to realize the benefits this technology can bring.
As described in my contact center upgrade post, Cisco recently upgraded the Cisco Unified Intelligent Contact Management Enterprise (ICME) and Cisco Unified Communications Manager (UCM) systems that serve our contact centers to software Release 8.
Here are the top lessons we learned from this activity and the recommendations I would offer to Cisco customers who are planning a similar upgrade.