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We have lift off! Cisco’s Collaboration Launch

With the collaboration launch this week, Cisco’s call control infrastructure is now the single platform for both voice and video, creating a simpler approach to integrated solutions and an increase in the overall business value derived from these technologies.

Taking a step back, Cisco is effectively doing the same with video as we did with voice several years ago, and continuing to pave the way for enterprise-wide business communications.

The Cisco Unified Communications Manager brings together video and voice endpoints from Cisco, including endpoints from the Tandberg acquisition.

Alongside this integration, Cisco is introducing two telepresence endpoints at a lower, more affordable price, with smaller footprints, higher quality WebEx video conferencing, and a new service creation platform for service providers that extends telepresence to their organizations and customers.

Video is huge, and we are seeing continued focus and advancement in this space.

Also among the collaboration launch, Cisco emphasizes IT transformation with desktop virtualization, which is  a larger-scale investment for IT. Cisco’s new Virtualization Experience Infrastructure (VXI) solution, for the first time, enables the integration of desktop virtualization and the rich collaboration features of video. The solution includes  two new desktop virtualization clients and support for Cisco’s Cius on a mobile VXI client.

Exciting times, my friends!

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Collaboration is Hot … Very Hot: Process and Culture

More than technology, collaboration is about process and culture

Today I’d like to talk about how you sustain a collaboration effort and keep it moving forward inside your organization.

Collaboration is much more than an IT capability – it is also about process and culture.  At Cisco, we recognized this point and realized we needed to create an active, engaged internal collaboration and communications board to drive our process internally.

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Cisco Data Center 2011-Texas: Study Says 60 Percent of Employees Can Work Remotely. Can Your Construction Vendor?

According to the recent Cisco Connected World Report, three out of five employees believe they don’t need to be in the office to be productive or efficient at their jobs.  Yet 45 percent of IT departments are feeling challenged to provide the mobile, distributed access that workers want. This challenge crosses company sizes, countries and industries, but is especially notable in fields like construction that have traditionally required in-person engagement. Like many IT organizations that must partner with their facilities counterparts, Cisco IT works closely with Cisco Workplace Resources (WPR) and its construction vendors. In our new Texas Data Center 2 (DC2) project, we’re learning that productivity gains for our partners and vendors are gains for us too.

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Collaboration is Hot … Very Hot: Deployment

How do you get started deploying collaboration?

In my meetings with Cisco customers, I find that companies have moved beyond asking “what is collaboration?” to “how do I get started?”

Corporate executives at the most senior levels are at a point where they understand the value of collaboration, how this will transform how we work and how IT really does deliver “services” (I’ll fully address the value proposition of collaboration in a later blog – stay tuned for that).

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Find the Right Person, Solve Customer Problems Faster

Given the complexity of enterprise networks, solving a problem reported by a customer can often mean drawing on the expertise of multiple Cisco support engineers (SEs). But with more than 2,300 Cisco SEs worldwide, we needed to give them online tools for finding colleagues who know the right information and are available right now to offer help.

We developed these tools in the form of a “Find an Expert” application, which allows the engineers to identify and collaborate with experts who match the skills they require to solve tough customer problems. The application shows a detailed view of each expert’s skills, then provides collaboration buttons that are implemented in the internally developed case-management applications also used by the busy Cisco SEs. Read More »

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