Enterprise IT organizations and IT processes have gone through major waves of changes in the past few years. From a focus on deploying products, technologies and solutions that solved specific technical needs, IT organizations are looking increase the efficiency and effectiveness of their systems and processes by turning their focus towards “Services”
At Cisco IT, we are living this journey towards “everything as a service” and the integration of architectures within the Infrastructure has become a strategic priority to meet that goal. Our focus in the Infrastructure rests on the following architectural plays – Data Center/Virtualization, Borderless Networks, Collaboration and Video.
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Tags: architecture, Borderless Networks, coc-borderless-networks, services, virtualization experience infrastructure, vxi
I’ve mentioned in earlier blogs that I regularly meet with a wide range of Cisco customers that are interested in or have begun deploying collaboration solutions across their respective organizations. I’d like to delve further into this topic and also give you a short report on findings from Cisco’s first ever Customer Track at our Collaboration Summit held last month.
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For most Cisco employees, Cisco WebEx Connect is our primary tool for communicating with each other and with people outside the company and even more so with the Unified Communications integration with our Enterprise Social Software.
With WebEx Connect, I can connect to anyone across Cisco from one application on my PC. Their presence information tells me who’s available, then I can contact them using instant messaging (IM), click-to-call them with the soft phone, launch a video call, or set up instant meetings with Cisco WebEx Meeting Center. Together, these features save me at least 20 minutes every day and help me work more productively. It’s also easy to invite customers to online meetings using WebEx Connect, a feature that is especially appreciated by our sales force, which I mentioned in my last blog post.
The IM technology uses Jabber, which allows us to connect to people outside of Cisco. The click-to-call voice features are enabled through a Cisco Unified Communications Integration, which links telephony services with applications like WebEx Connect and Cisco Enterprise Social Software.
We support WebEx Connect for over 88,000 Cisco users worldwide, which is a hosted service on the WebEx cloud allowing us to easily and quickly scale our deployment. A hosted service also means that we don’t need to worry about operations and management tasks, such as sending upgrades to thousands of users.
Although the WebEx Connect soft phone is not offered in certain countries because of regulatory restrictions on voice over IP, employees still benefit from using IM, presence, and click-to-dial features of WebEx Connect for most of their communications.
With our internal deployment here at Cisco, it has been proven that WebEx Connect is a very scalable online collaboration platform that lets us connect to people at the right time, in the right way, and from a single client.
For more on what this experience actually looks like along with other Cisco collaboration offerings, take a look at our interactive collaboration experience for more info.
Of cloud computing’s three service models, software as a service (SaaS) is deployed most often. But that trend is shifting: A recent Yankee Group survey revealed that 24 percent of U.S. enterprises with cloud experience are already using infrastructure as a service (IaaS), an additional 37 percent plan to adopt it, and planned deployments are accelerating.
Cisco, too, is seeking to benefit from dynamic cloud service models, using models that offer reduced provisioning times and usage-based chargeback systems. We’ve gotten started by deploying the same unified computing and virtualization solutions we recommend to Cisco customers in our own private IaaS cloud. We call our internal cloud Cisco IT Elastic Infrastructure Services, or CITEIS.
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Tags: chargeback, cloud, data center, IaaS, self-service
We’re seeing a heightened interest from customers in using video inside the enterprise. That’s because video is quickly becoming the most multi-faceted form of communication. It can be used very effectively in a variety of ways: as a tool to communicate with your own team, for executive leadership, company meetings, and for training in the areas of sales and new products, HR and new hires.
A video is worth a thousand words. Read More »