My last blog described how Cisco IT resolved an intermittent availability problem resulting from a hung Unity voicemail port. Here’s another example of an intermittent problem, this one related to call quality.
For more than a year our global technical response center (GTRC) received occasional calls from Cisco users with voicemail issues. These users reported that the system didn’t recognize their key entries, or just mysteriously disconnected them.
Detecting intermittent outages is one of the tougher challenges in large unified communications environments. For one thing, it can be hard to recreate the problem. For another, users tend not to complain if they get through on the next try. And if users don’t complain, how can IT know there’s a problem?
In an increasingly connected world, most of us now expect to be able to access our workspaces at any time, regardless of our geographic locations or user devices. At any given day, I could be working from my house, in the office, at the Starbucks down the street, or even in another city. Now, once I’m at these locations, what kind of devices can I use to work? Cisco understands that the way people work in the enterprise is changing because so many employees want to use their personal tools at work but how do we enable them to connect from anywhere with any device? That’s where Borderless Networks comes in.
Today, as we celebrate 25 years as a company , we think about how Cisco has watched the industry evolve. In this video from FoxBusiness.com, Rebecca Jacoby, senior vice president and chief information officer of Cisco, discusses lessons learned during the Dot Com Bubble Burst and how the Internet has changed over the years.