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Collaboration is Hot… Very Hot

Collaboration will transform how you work.

Hi everyone.  I’m Sheila Jordan, Cisco vice president for Communications and Collaboration IT.  Today I’m starting a series of weekly blog postings I’m calling “Collaboration is Hot …. Very Hot.”  I’d like to share with you how we at Cisco are translating and deploying collaboration across our company.

Let me start out by explaining:  “why collaboration?”

Simply stated, collaboration transforms how we work – it is a radical transformation. At Cisco, we’ve defined collaboration as where “social networking meets work” – effectively using social networking capabilities (chat, video, tagging, blogging) and incorporating them into our  transactional systems and overall workflow.

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Cisco Data Center 2011-Texas: What Is LEED?

In Cisco Data Center 2011-Texas, you hear a lot about the pursuit of Gold LEED certification for our new Texas Data Center 2 (DC2) facility. But while people who design and support buildings may be familiar with LEED, not all who design and support IT networks are.  Here’s a quick primer and some thoughts on what LEED certification means to our IT organization.

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Cisco Data Center 2011-Texas: FCoE and US $1 Million Saved Already

fcoe

Introducing a new industry standard takes time, patience, and persistence.  But adopting one can take courage.  Customers often have concerns about the deployment of pre-standard product, how complete the standard really is, the availability of solutions, the insertion into long-term roadmaps, whether the benefits outweigh the risks for early adoption, and most importantly, knowing when to invest.  When considering the implementation of a Fibre Channel over Ethernet (FCoE) solution, the Cisco IT group has decided that the investment time is now, and we’re already starting to realize the benefits this technology can bring.

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Lessons Learned from Upgrading Key Contact Center Systems

As described in my contact center upgrade post, Cisco recently upgraded the Cisco Unified Intelligent Contact Management Enterprise (ICME) and Cisco Unified Communications Manager (UCM) systems that serve our contact centers to software Release 8.

Here are the top lessons we learned from this activity and the recommendations I would offer to Cisco customers who are planning a similar upgrade.

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Dual-Mode Phones: Lower cost mobile phones —we think

Calling on your mobile in the office, and seeing the bill at the end of the month, makes you wish you could use your mobile on your office phone network.  In my last blog (“Dual-mode phones:  Challenges for an Enterprise Deployment“) I described how dual mode phones can provide that, by connecting to your office phone network via wireless LAN (802.11 wireless) whenever free wireless Internet access is available to let you do that.

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