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Cisco Quad in Action

In November 2010, Cisco introduced its own software-based enterprise collaboration platform: Cisco Quad. Underlying this platform at Cisco is the development of a transformed way of working that Cisco calls the Integrated Workforce Experience, or IWE. IWE powered by Cisco Quad extends the power of collaboration to employees by combining a foundation of video and unified communications with personalization and relevancy features, applications, and services on the network and integrating them with business and content management systems.

Integral to the IWE environment are collaborative communities created around job and organizational functions, roles, and topics of interest. Members of a community collaborate to achieve their goals, organize and access informational assets and transactional tools, and promote their interests.

Early adopters of IWE span multiple organizations across Cisco including Cisco’s Central Development Organization, Customer Value Chain Organization, and Finance teams to name a few. All these organizations who span multiple geographies and time zones, are already benefiting from an IWE environment that enhances their virtual collaboration and improves productivity; provide quick, convenient access to technical experts and knowledge sharing companywide; and inspires new ways of conducting the product development process.

The following case studies describe the business benefits that internal Cisco functions are reaping from their early implementations of IWE.

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Wiki Helps Macintosh Users with Self-Support, Reduces Costs for Cisco

Like many IT organizations, Cisco IT provides help-desk support only for Microsoft Windows-based PCs. Yet many Cisco employees choose to use a Mac, even if it means they are on their own for resolving problems, obtaining repairs, installing software upgrades, and similar support tasks. By the end of fiscal year 2009, Cisco had over 8,000 Mac users, and by fiscal 2010, over 12,000.

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Teleworking with Cisco Virtual Office: What’s New

In my last blog I described how Cisco employees have adopted teleworking, using either a software VPN client, or a hardware VPN solution called Cisco Virtual Office (CVO).  Cisco employees who telework on a regular basis prefer CVO over software VPN because the connection tends to be more stable and Cisco Virtual Office saves them the trouble of constantly logging back in. In addition, CVO provides QoS (quality of service) for voice and video which is critical to a high quality audio and video experience.

The preference for CVO is reflected in the fact that our employees who use the software VPN client work a little over 1 day per week from home while the 21,000 employees who use CVO report that they telework an average 2.5 days per week.

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Cisco IT’s Splash at Cisco Live UK

February 1, 2011 at 6:32 pm PST

London, February 1, 2011 – Cisco IT demonstrates product deployments at the Cisco Live UK event.  Visitors to the main Cisco booth will be able to engage with our IT Subject Matter Experts and participate in a raffle for a free FLIP!

Cisco IT Subject Matter Experts at the stand can provide personal displays of:

1.     Cisco ITCollaboration Experience

2.     Cisco IT Data Center Experience

Inside Cisco IT: Collaboration Booth

Experience What Collaboration Is Doing for Cisco

New collaboration and unified communications tools are transforming how Cisco operates at every level. The recently launched Cisco IT Collaboration Experience takes you inside this transformation for a firsthand view. See how new connections bring global Cisco Sales, Manufacturing, Engineering, and Human Resources teams together to work faster and better. Learn why Cisco IT leaders are driving collaboration and unified communications across the organization, and hear from Cisco IT engineers and managers about the technology behind the new deployments. More than 30 embedded Flash videos let you see, hear, and experience just how collaboration and unified communications tools are transforming business at Cisco.

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Video Is Shifting the Dynamics of Traditional Business Operations

January 25, 2011 at 2:40 pm PST

A Message from Toby Larsen

As the former CIO of Tandberg, I know firsthand the tangible benefits that video can bring to a business.  Tandberg was really a company built around the use of video.  Our network architecture, communication infrastructure and dial plans were designed for mass deployment of video, and the efficiencies that came along with it.  Our use of video vastly exceeded that of traditional voice services and textual communication.

Video is also transforming the way business is conducted at Cisco.  I see it every day through a variety of solutions including WebEx conferencing, TelePresence, digital media signage, and Tandberg products. Ultimately, visual communication is about scaling human talent – doing more with less.  By combining our borderless networks with cloud computing and services, as well as visual and unified communications, we are truly enabling collaboration with anyone, anywhere.  In doing so, we are actually virtualizing our organization and processes, moving our business from place to space.

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