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Collaboration is Hot … Very Hot (Collaboration solution now deployed across Cisco!)

I am thrilled to blog today about the deployment of Cisco’s own unique collaboration solution across our enterprise to 110,000 employees and contractors worldwide!

This is the culmination of a multi-year project which started as a business process and IT initiative, and evolved as a business unit endeavor after our CEO John Chambers said: “product-ize it.”  So, I’m grateful to my colleagues in the business unit – namely Murali Sitaram, vice president and general manager of the Enterprise Collaboration Platform – for taking ownership of the product and improving upon it. Congratulations, too, to my team in Communication and Collaboration IT, and to the Collaboration Business Technologies team whose vision, innovation, long hours, perseverance and creativity made it happen.

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What is IWE on Quad?

December 16, 2010 at 7:58 am PST

As some of you have heard, IWE on Quad has been officially announced, which marks a major milestone in Cisco’s history, as we deploy our enterprise social software platform company-wide to over 100,000 employees, contractors, and suppliers.

As a member of IT,  I have had the privilege to both work on developing IWE, and use IWE since its inception.  Among other Cisco software and products, IWE has been developed using the agile development method with early alpha and beta releases available to select groups within Cisco.  As my colleague Bram alluded to in his blog post, “Rolling out web 2.0 in the Enterprise”, this early release strategy has not only improved the development process of IWE but has created “champions” or IWE advocates within Cisco who have helped encourage widespread adoption in the latest release.

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Integrating Architectures for a True “Borderless” Experience

Enterprise IT organizations and IT processes have gone through major waves of changes in the past few years. From a focus on deploying products, technologies and solutions that solved specific technical needs, IT organizations are looking increase the efficiency and effectiveness of their systems and processes by turning their focus towards “Services”

At Cisco IT, we are living this journey towards “everything as a service” and the integration of architectures within the Infrastructure has become a strategic priority to meet that goal. Our focus in the Infrastructure rests on the following architectural plays – Data Center/Virtualization, Borderless Networks, Collaboration and Video.

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Collaboration is Hot … Very Hot (Update from Cisco’s Collaboration Summit Customer Track)

I’ve mentioned in earlier blogs that I regularly meet with a wide range of Cisco customers that are interested in or have begun deploying collaboration solutions across their respective organizations.  I’d like to delve further into this topic and also give you a short report on findings from Cisco’s first ever Customer Track at our Collaboration Summit held last month.

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Cisco WebEx Connect Proves Scalable for the Enterprise

December 7, 2010 at 2:25 pm PST

For most Cisco employees, Cisco WebEx Connect is our primary tool for communicating with each other and with people outside the company and even more so with the Unified Communications integration with our Enterprise Social Software.

With WebEx Connect, I can connect to anyone across Cisco from one application on my PC. Their presence information tells me who’s available, then I can contact them using instant messaging (IM), click-to-call them with the soft phone, launch a video call, or set up instant meetings with Cisco WebEx Meeting Center. Together, these features save me at least 20 minutes every day and help me work more productively. It’s also easy to invite customers to online meetings using WebEx Connect, a feature that is especially appreciated by our sales force, which I mentioned in my last blog post.

The IM technology uses Jabber, which allows us to connect to people outside of Cisco. The click-to-call voice features are enabled through a Cisco Unified Communications Integration, which links telephony services with applications like WebEx Connect and Cisco Enterprise Social Software.

We support WebEx Connect for over 88,000 Cisco users worldwide, which is a hosted service on the WebEx cloud allowing us to easily and quickly scale our deployment. A hosted service also means that we don’t need to worry about operations and management tasks, such as sending upgrades to thousands of users.

Although the WebEx Connect soft phone is not offered in certain countries because of regulatory restrictions on voice over IP, employees still benefit from using IM, presence, and click-to-dial features of WebEx Connect for most of their communications.

With our internal deployment here at Cisco, it has been proven that WebEx Connect is a very scalable online collaboration platform that lets us connect to people at the right time, in the right way, and from a single client.

For more on what this experience actually looks like along with other Cisco collaboration offerings, take a look at our interactive collaboration experience for more info.