Calling on your mobile in the office, and seeing the bill at the end of the month, makes you wish you could use your mobile on your office phone network. In my last blog (“Dual-mode phones: Challenges for an Enterprise Deployment“) I described how dual mode phones can provide that, by connecting to your office phone network via wireless LAN (802.11 wireless) whenever free wireless Internet access is available to let you do that.
The U.S. National Oceanic and Atmospheric Administration reported the period January through July 2010 as the warmest on record for average global land and ocean temperatures. In August 2010, a piece of Greenland broke off and formed a floating ice island four times the size of Manhattan. With IT organizations around the world focused on the challenges of protecting the environment and reducing costs associated with power and cooling, why would Cisco choose a notoriously warm area such as Texas to build a new, planet-friendly data center?
Cisco maintains a dedicated infrastructure of call systems to serve the company’s 110 contact centers worldwide. Our infrastructure includes two Cisco Unified Intelligent Contact Management Enterprise (ICME) systems for global call routing and six Cisco Unified Communications Manager (UCM) systems for call handling within a region or a strategic company location.
We have a lot of different contact center teams and, over the years, we weren’t consistent in the way we upgraded the Cisco UCM software at each of the sites, which led to several problems:
By now, many people have had a glimpse of Cisco TelePresence, whether in the workplace or on Fox Network’s television show 24. Cisco TelePresence creates a live, face-to-face communication experience, with ultra high video and audio quality that makes it seem like you’re meeting in-person. You can hear a subtle change in voice tone or see a skeptical look as well as you could if you were sitting across the desk. The in-person experience makes interactions much more effective because around 60 percent of communications comes from body language, which you just can’t see on small, low-definition video window.
Is your company’s IT budget shrinking while the IT department is expected to deliver the same level of quality and services? Are you looking for ways to allocate IT resources that are more consistent with business needs? Would you like to improve productivity and efficiency inside IT and reduce IT spending?
If the answer to any of these questions is “Yes,” you might want to consider the merits of moving your IT organization to a services-centric model such as IT as a Service (ITaaS). This is the model Cisco IT is moving toward.