In late September 2010, a Cisco employee somewhere in the world became the 20,000th to begin using Cisco Virtual Office at home. Cisco Virtual Office, which combines a small business router and IP phone, extends the enterprise wired and wireless network right into our homes. Telework is optional in most cases at Cisco, so the 20,000 milestone underscores the fact that our workforce and the company see the value of telework, and that we have the tools to make it work.
I am thrilled to blog today about the deployment of Cisco’s own unique collaboration solution across our enterprise to 110,000 employees and contractors worldwide!
This is the culmination of a multi-year project which started as a business process and IT initiative, and evolved as a business unit endeavor after our CEO John Chambers said: “product-ize it.” So, I’m grateful to my colleagues in the business unit – namely Murali Sitaram, vice president and general manager of the Enterprise Collaboration Platform – for taking ownership of the product and improving upon it. Congratulations, too, to my team in Communication and Collaboration IT, and to the Collaboration Business Technologies team whose vision, innovation, long hours, perseverance and creativity made it happen.
As some of you have heard, IWE on Quad has been officially announced, which marks a major milestone in Cisco’s history, as we deploy our enterprise social software platform company-wide to over 100,000 employees, contractors, and suppliers.
As a member of IT, I have had the privilege to both work on developing IWE, and use IWE since its inception. Among other Cisco software and products, IWE has been developed using the agile development method with early alpha and beta releases available to select groups within Cisco. As my colleague Bram alluded to in his blog post, “Rolling out web 2.0 in the Enterprise”, this early release strategy has not only improved the development process of IWE but has created “champions” or IWE advocates within Cisco who have helped encourage widespread adoption in the latest release.
Enterprise IT organizations and IT processes have gone through major waves of changes in the past few years. From a focus on deploying products, technologies and solutions that solved specific technical needs, IT organizations are looking increase the efficiency and effectiveness of their systems and processes by turning their focus towards “Services”
At Cisco IT, we are living this journey towards “everything as a service” and the integration of architectures within the Infrastructure has become a strategic priority to meet that goal. Our focus in the Infrastructure rests on the following architectural plays – Data Center/Virtualization, Borderless Networks, Collaboration and Video.
I’ve mentioned in earlier blogs that I regularly meet with a wide range of Cisco customers that are interested in or have begun deploying collaboration solutions across their respective organizations. I’d like to delve further into this topic and also give you a short report on findings from Cisco’s first ever Customer Track at our Collaboration Summit held last month.