One of the most daunting tasks a Data Center manager can face is a large scale hardware relocation. While today’s technology often allows you to avoid physical moves – you bring new hardware online at your destination, migrate applications there and then decommission the old gear – sometimes you still have to roll up your sleeves and do some heavy lifting.
G’Day from Down Under, coming to you from Cisco Live at the Melbourne Convention and Exhibition Centre overlooking the Yarra River. And what a whirlwind three days it has been – quite active and very busy. And according to customers, it has been “crackin’.” It has been a truly fun experience sharing Cisco’s collaboration story which includes the four pillars (social, mobile, virtual and visual) with Australian customers, executives, analysts and news media. In particular, there has been lots of excitement about BYOD and virtualization – both desktop and content virtualization. Read More »
Contact Center SIP Trunks Part 2 — Reducing Costs and Improving Call Control for Outsourced Contact Centers – Future Directions
In my first blog I described how Cisco IT is interconnecting our outsourced Contact Centers using SIP trunks, replacing the more costly (and less effective) PSTN trunks. In our first round of SIP trunk deployments we expect to save almost 25% of our current contact center calling costs (or $2M per year). But there were other, less tangible benefits as well.
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How well do the IT and Facilities people get along at your company? Do they work well together or seem at times to be from different planets?
I’ve been in the Data Center industry for 15 years now, always based in IT but focused on physical infrastructure design and operations. A key part of my job has been helping IT and Facilities understand one another’s goals, challenges and technologies. That – as I like to joke – means I have great job security. Read More »
Last week, I had the opportunity to travel across country to meet with Cisco customers and co-keynote with our business partner, Xerox, at its annual conference. I found that our four pillars of collaboration – social, mobile, virtual and visual (video) – are continuing to resonate with customers.