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Cisco Live! LATAM 2015 – The IT Millennial Team

It’s almost time for Cisco Live! Cancun. ¡Qué emoción!

In just under three weeks, IT professionals across Latin America will be united in Cancun. We, the IT Millennial Team, are looking forward to joining the fun in Cancun. We have many activities planned including creating event recap videos and interviewing Cisco Live Participants.

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Cisco IT’s User Experience Playbook: Feedback Systems and Sentiment Analysis

For us to make user experience (UX) a pervasive, positive experience for users across the company, we need to put feedback systems and sentiment analysis in place. This process helps enable continuous improvement and in-the-moment feedback. That’s what Chapter 4 of our Cisco IT User Experience Playbook is all about.
katty4

How do we know the impact our services are having on our user base? And how do we better know where to prioritize our improvement efforts? The IT service owners know what the users have to say because we empower employees to communicate their opinion. Through closed-loop communication, we enable a process of Listening, Analysis, and Action.

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Cisco IT Promotes STEM Initiatives

My previous blog about science, technology, engineering, and math (STEM) highlighted examples of how Cisco IT is supporting STEM initiatives through mentoring, IT training, and job programs with schools in local communities. Here I’d like to spotlight the Boys and Girls in Leadership and STEM program, which aims to motivate middle school youth to consider STEM careers and to find their inner leader.

A large group of Cisco IT volunteers, led by four talented and motivated females, implemented this program over the course of three months. Originally it was intended to reach only girls and promote STEM and leadership, but the organizers quickly concluded that true positive impact would be best achieved by equally reaching out to both genders. The approach follows a systematic, scalable framework that immerses these young minds in technology, leadership, teamwork, and the art of the possible.

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Requiem for a Data Center

Cisco IT has, as you may have heard, been shutting down some of its Data Centers. We’ve closed dozens of older facilities – some large, many small – in the past 10 years, consolidating into purpose-built rooms that better enable our business.

The latest to close was the company’s longest-running Development Data Center, located at Cisco headquarters in San Jose. It’s one of two server environments that I worked in daily when I joined Cisco in the late 1990s. Even after designing, working in, and touring many other facilities since, when someone talks about what a Data Center is that room still appears in my mind’s eye.

I took a final walk around the mostly-empty space recently. I hadn’t been in there in years and it was a bit like visiting my old high school. Things looked slightly smaller than I remembered, and several items triggered unexpected memories.

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Signs, Signs, Everywhere a Sign

As I’ve mentioned in more than one post, I enjoy touring Data Centers.  One detail I pay attention to during these visits is signage.

Are patch panels and structured cabling labeled, so it’s easy to trace connections between devices? Is electrical circuit information provided at each cabinet location, so power feeds can be quickly identified? Do alarms (fire and otherwise) have instructions nearby, telling visitors what their various audio tones and light patterns mean? 

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