I was delighted to be invited to serve as a Sage (judge) at this year’s DEMO Spring 2012 Conference. DEMO, as many of you may know, is a series of conferences sponsored by IDG/VentureBeat that identify tomorrow’s cutting-edge technologies. More than 80 start-up companies brought their new products and services to the DEMO stage to sell the audience of venture capitalists, IT professionals, industry analysts and news media on their ideas. Read More »
Ah, moving day. You’ve spent weeks packing your valuables into boxes and are now fervently hoping your movers treat them like priceless artifacts rather than testing their bounce factor. Sure, said movers are either complete strangers you’ve hired or friends you’ve enticed with beer and pizza, but what could possibly go wrong?
One of the most daunting tasks a Data Center manager can face is a large scale hardware relocation. While today’s technology often allows you to avoid physical moves – you bring new hardware online at your destination, migrate applications there and then decommission the old gear – sometimes you still have to roll up your sleeves and do some heavy lifting.
G’Day from Down Under, coming to you from Cisco Live at the Melbourne Convention and Exhibition Centre overlooking the Yarra River. And what a whirlwind three days it has been – quite active and very busy. And according to customers, it has been “crackin’.” It has been a truly fun experience sharing Cisco’s collaboration story which includes the four pillars (social, mobile, virtual and visual) with Australian customers, executives, analysts and news media. In particular, there has been lots of excitement about BYOD and virtualization – both desktop and content virtualization. Read More »
Contact Center SIP Trunks Part 2 — Reducing Costs and Improving Call Control for Outsourced Contact Centers – Future Directions
In my first blog I described how Cisco IT is interconnecting our outsourced Contact Centers using SIP trunks, replacing the more costly (and less effective) PSTN trunks. In our first round of SIP trunk deployments we expect to save almost 25% of our current contact center calling costs (or $2M per year). But there were other, less tangible benefits as well.
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