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Collaboration is Hot … Cisco Deploys Latest Version of Its Own Collaboration Platform

Roughly one year ago, Cisco was one of the first global companies to launch its own collaboration solution – we deployed our integrated workforce experience (IWE) powered by Cisco Quad across our enterprise to 110,000 employees and contractors worldwide. Today, I’m thrilled to report that IWE Powered by Cisco Quad 2.5 has launched – a significant upgrade that offers new capabilities, making it easier than ever before for our teams to collaborate together. Read More »

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Essential Skills for Today’s Unified Communications Operations Staff

Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person could be proficient in everything you needed to know for voice operations. But as IP telephony capabilities grew into Unified Communications, the skills our engineers had to be proficient in grew exponentially.

Today, we support UC systems and collaboration platforms, both on traditional hardware and now on virtualized server platforms (Cisco UCS). We still support phones and softphones, but now we also support mobility services, video phones and mobile devices like the Cisco Cius, voice and video conferencing, menus of phone-based services, and ever-more sophisticated customer support tools in our contact centers. There are now so many things within the scope of the UC systems that we manage that it would be extremely difficult in an enterprise the size of Cisco to be an expert in everything. So, individuals on our voice operations team need to specialize.

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6 Essential Data Center White Papers

November 30, 2011 at 10:00 am PST

I spoke at my son’s school for Career Day a couple of years ago.  I talked about my time as a newspaper reporter and basic news writing principles such as the five Ws, attribution and the inverted pyramid.  There’s a chance I’ll return this year to talk about being a Data Center manager, which has me pondering what Data Center basics to cover.

If you had to explain Data Center fundamentals to a newcomer, what would you talk about?  Availability?  Power density?  The fact that everything people do online is enabled by a Data Center somewhere?

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Multitenancy in the Data Center: Putting a New Paradigm to Work

Imagine if you were a building contractor and a client came to you and said, “I need you to build a commercial facility suitable for a variety of occupants, including a 24-hour machine shop that consumes massive amounts of electricity, a workshop for the disabled full of assistive equipment, and a rare gems dealer who requires maximum security.  Oh – and by the way – they’ve all signed 5-year leases, so your design will have to anticipate their future needs.”

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Cisco’s Collaborative Community Platform Transforms the Process for Creating Expense Reports

November 18, 2011 at 12:00 pm PST

In many organizations, creating expense reports can be time-consuming and frustrating for employees. Cisco was no exception.  Employee feedback over time and recent usability studies confirmed user dissatisfaction with the process for creating expense reports, especially around usability of the existing tool on the corporate intranet, and the volume of audit and policy violations employees experience during the process.
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