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Collaboration is Hot … A Report from the Gartner Symposium

Collaboration is Hot … A Report from the Gartner Symposium

 

It’s fun to be back at my old stomping grounds – Orlando and Walt Disney World where I worked for 15 years, and I’m pleased to report that everything here still looks amazing!  I hope to run into some of my former colleagues – maybe even Mickey!

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The Data Center Infomercial

October 12, 2011 at 9:30 am PST

Breathless over the BeDazzler?

Pleased with the Power Juicer?

Psyched by the ShamWow?

We’ve all seen late night infomercials touting everything from cookware to hair products to fitness gear.  Amidst the incredible claims, B-list celebrities and amazed studio audience members, you’ve surely wondered:  when will someone create a Data Center device worthy of an infomercial?

Wonder no more.  Here, now, is the Data Center Forecaster. Read More »

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Pruning Your Community Garden: an Approach to Community Lifecycle Management (Part 1)

All enterprise social collaboration platforms include gathering points whereby people can unite with others around a common goal; for example, a program or project, social interest, organization, market segment, product, corporate initiative, technology, etc. Within Quad – Cisco’s Enterprise Collaboration Platform and product – these gathering points are referred to as communities. The longevity of any given community will vary based on several factors, which include temporal needs, relevancy, and usefulness. Some communities will be required for a long time while others may only be needed for a short time. Without clear mechanisms to identify the usefulness of each community and manage those that reach end of life, a social collaboration platform can become difficult to manage from a community governance vantage point. The performance of the platform can be negatively impacted by excessive community clutter resulting from orphaned or unused communities.

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How Cisco Keeps Quality High For Voice Calls, Part 2: Metrics

In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice service availability. In this Part 2, we’ll cover the second question: How does the call sound to all of the connected parties?

Cisco IT Metrics for Measuring Call Quality

Although it seems counter-intuitive, the best source of information about voice quality may not be the people who were on the call. Of course, user trouble tickets about problems such as static and echo can be important indicators of bigger issues in a voice system. But we often find that users don’t report voice quality issues, so additional tools are needed.

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Collaboration is Hot … Social Media for the Enterprise Profile by HBR

Several of the brightest minds – academic leaders from Babson College and Bentley University – have written a great profile on social media strategies for the enterprise in the Harvard Business Review.  The authors give readers a quiz to determine which of four types best describe their organizations’ approach to social media:  Read More »

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