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Cisco IT’s Playbook for Ensuring a Pervasive User Experience

User experience (UX) is a strategic priority at Cisco IT. In fact, improving user experience is incorporated into our IT Vision, Strategy, and Execution statement. When we talk about user experience, we raise the importance of better UX design, a better user interface, and the ability to make it pervasive. But, what we are really trying to establish is a cultural change as to how we approach this strategic priority. That is the bottom line. How can we make it part of our DNA and embed it in our operating model? Read More »

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Let’s Build Tomorrow Today: The Growth and Passion of IT Management

The IT Management Program gets ready to launch its fifth installment at Cisco Live San Diego, June 7-11. The program has grown exponentially since its inception starting with a group of 50 people hearing about Cisco IT’s journey to a Services Organization. Fast forward to 2015, we expect 700 people to participate in IT Management where they will be exposed to an unbelievably passionate group of IT experts. Read More »

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How We Migrate Hundreds of Applications to the New ACI Platform

I am in the trenches of our migration to an Application Centric Infrastructure (ACI) platform, helping my team transition hundreds of applications. Cisco IT has broken down the migration process into nine steps: Read More »

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Inside Cisco IT: Enabling the Collaboration Culture

After too long, business is becoming more immediate and visual.

Think of it this way – a couple of thousand years ago business was often done in a market place or trading post, face to face in person. Technology meant supply lines and trade was able to extend geographically so business had to be conducted in part, with asynchronous delayed communication by post and then the telegraph. Read More »

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IoE and Big Data Part 1: Evaluating Use Cases

There’s no question that the Internet of Everything (IoE) and all of the data it generates will revolutionize core business functions. The challenge today is how to prepare your organization so it can get the most benefit from the arrival of IoE connectivity and big data. One approach is to look at the IoE opportunity in two parts: Evaluating use cases (discussed in this post) and defining the information architecture (covered in an upcoming Part 2). Read More »

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