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ACE Network: Cisco IT Supports a Network for Introducing New Services

IT departments are often caught between the requests of users who want the latest and greatest technology right now­—even if it’s not perfect—and users who value reliable and consistent IT services above all else.

How can you serve both types of users without wasting time, energy, budget, and everyone’s patience? In Cisco IT, we’ve done it by creating the Advanced Cisco Experience (ACE) network. Operating ACE separately from our production network, we use it to introduce new IT services and products to a group of technology specialists before we deploy those services company-wide. These services include new releases of Cisco unified communications, collaboration, video, and mobility technology products that our employees use to work the way they want, across different devices and locations, which drives gains in user productivity. Read More »

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The 5-5-5 Rule That Helps Cisco Outsource IT Implementation Successfully

Almost every weekend, Cisco implements 25-30 projects upgrading our core network infrastructure, involving sites around the world. These network projects run from simple office moves and partner connections to complex technology upgrades and acquisition integrations. They also include all the changes that are part of the Cisco IT fleet management program, where we regularly review the network infrastructure at each of our 500+ sites for needed upgrades, and schedule the upgrade cycles. This upgrading work is distributed, detailed, and involves repeatable processes, which makes it ideal for outsourcing:  but there are tricks to handing off responsibility while maintaining extremely high standards.

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A Shameless Plug: The Art of the Data Center

October 19, 2012 at 10:00 am PST

One of the first things many companies do at the start of a Data Center project is look around to see what other companies have done.  Wouldn’t it be great to have a book that showcases innovative Data Centers and has insights from the people who designed and operate them?

I thought so, too.

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Collaboration is Hot … A Report from Collaboration Summit

Coming to you from downtown Los Angeles at L.A. Live, site of the 2012 Collaboration Summit.  I’m finishing up three days of leading the Summit’s Customer Forum. We kicked off Sunday, hosting over 30 customers from nearly every vertical – healthcare, financial services, consumer products, manufacturing, entertainment, aviation, oil and energy, architecture, law, government and higher education. Read More »

WebEx Social Is Here

October 12, 2012 at 12:30 pm PST

This last weekend Cisco launched the new implementation of our enterprise collaboration platform, Cisco WebEx Social and what an exciting update it is! Read More »

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