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Improving Email at Cisco Part 1 – The IT Technology Side

My personal email has 4 characteristics that drive me crazy:

  • I get way too much email
  • Most of my emails are a waste of time
  • Emails carry the risk of, very rarely, nasty virus payloads (or link you to sites that have worse)
  • Despite all this, I can’t live without email Read More »

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My Week at CiscoLive! Melbourne 2014

Wow, what an amazing week in Melbourne!! With more than 4,600 attendees in person and 36,000 session views online, Cisco Live was the largest event we’ve ever held in the Australia-New Zealand region. It was my fifth Cisco Live overall and third in Melbourne, and what amazes me every year is the sheer passion and enthusiasm of everyone present. Those attending are really there to learn and wanted to hear what we had to say. Read More »

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UC – How does Cisco IT Support and Manage its UC Services?

Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise. Read More »

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How to Make Free Phone Calls at Work – 5 Tips from Cisco IT

Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money. Read More »

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Cisco IT’s Identity Services Engine Deployment: First Capabilities to Roll Out

Cisco IT is deploying Identity Services Engine (ISE) globally. ISE is a security policy management and control platform that automates and simplifies access control and security compliance for wired, wireless, and VPN connectivity. We’re running ISE 1.2 Patch 3 globally and evaluating Patch 5 for its guest networking enhancements. Over the next few months, I’d like to share some of our best practices and lessons learned as we continue our ISE deployment. Much of the background and deployment work before my blog can be found in this published article. Read More »

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