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Cisco IT E2N Initiative with Cisco Prime

The intelligence of the next generation Cisco IT network fabric (called Extended Enterprise Network or E2N) is defined as dynamic, aware, secure, programmable, agile, manageable, automated, and policy-based.  The new network architecture is pervasive, non-segmented, non-fragmented, and non-location specific. Identity is becoming the new corporate perimeter, and network data is becoming big data. As the internet becomes the internet of everything, device proliferation is exploding, and work is becoming not a location, but a human function. Client server architecture has transitioned from a client–server model to an increasingly mobile and cloud based paradigm. And today video is becoming part of the baseline productivity tools - essentially the new audio. New realities are changing the nature of network management, and Cisco IT’s strategic direction is to address them by implementing the Cisco Prime Framework as the foundation of the new network.

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Avoid the Commute Nightmare by Using Collaboration Technologies

If you live in the San Francisco Bay Area, you know the top news story today is that employees of the Bay Area Rapid Transit, known as BART, have gone on strike, leaving commuters with no rapid transit options. BART is the country’s fifth busiest transit system and carries 400,000 riders on an average weekday. Read More »

Managing a Massive Voice Infrastructure with Cisco Prime Collaboration

Cisco IT monitors and manages a huge voice infrastructure, with over 200,000 UC endpoints, and the Cisco Prime Collaboration solution helps us do this work efficiently.

For example, a common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager (Cisco UCM), but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. In a typical case, a salesperson might have a desk phone and a Cisco TelePresence personal video endpoint in the office, another phone in their home office, and use Cisco Jabber clients on a laptop and smartphone at home, at customer sites, or while traveling. Cisco Prime Collaboration lets me easily view this information and verify that the employee is actively using all of these devices.

Hardware phones in particular can become inactive when an employee leaves or transfers and no one else moves to that desk. Cisco Prime Collaboration lets me easily identify and remove that phone. We can also detect which employees haven’t downloaded the latest Jabber client version and encourage them to update their devices to the currently supported software.

Cisco Prime Collaboration gives me a very easy graphical interface to see into the whole global network, and then allows me to drill down to any components to see what’s going on.

Figure 1:  Sample CPC Network Topology, enabling drilldown on each location and device

CPC Voice Jim Marshall - Figure 1 of 2 Read More »

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Email and Calendaring Social Community Decreases IT Support Caseload

June 12, 2013 at 12:00 pm PST

In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects.

Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and Calendaring Services community has seen more than 33,000 visitors and 300,000 views spread across collaborative wiki posts and discussion forums. The discussion forum alone has over 500 individual discussions through moderated support and user contribution, resulting in a self-service model for those who may have a similar question or issue. Read More »

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How Telework Helps Cisco Recruit and Retain Employees

Why does top talent choose to join a company? Then, once they are employees, why do they stay?

At Cisco, one factor is consistent among our diverse, global workforce: the flexibility of our telework program and the Cisco technologies that enable it.

Recruiting the Best Workforce

As a global company, we know that talent lives everywhere in the world, but not always near a Cisco office. Our telework program helps us recruit the right employees because they won’t need to make a hard, long commute or face the life and family disruption of a relocation.

One employee wanted to raise his family in Illinois where he could be close to his extended family. Cisco supported his choice by allowing him to telework – one of the first employees to do so at Cisco – and was able to keep this valued technical employee with the company.

Other employees tell me that working from home enables them to work much more flexibly, and this motivates them to work even harder for their team, manager, and Cisco. The motivation produced by flexible working appears to play a role in our employees’ performance, with a higher percentage of mobile and remote employees receiving the top two performance evaluation rankings compared to traditional office workers.

Flexible work arrangements are also very important to the millennial generation that is now entering the workforce. Data in our 2011 Cisco Connected World Technology Report indicates that a majority of today’s university students value unconventional work schedules and believe they can work more productively away from the office.

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