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ACE Network: Building Stronger Team Relationships with Video Calls

In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world.

Sure, I could handle some of these interactions with an audio-only phone call, but I’d miss the face-to-face interaction and I don’t have time to travel to meet each team in person. But today I conduct many of these small group meetings and individual conversations as HD-quality video calls over the personal Cisco TelePresence EX90 endpoint that’s on my desk, using the ACE network video services. Read More »

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How Cisco IT Delivers Teleworker Services

What does it actually take to enable the 89 percent of Cisco employees who do at least some of their work remotely? For Cisco IT, this challenge means supporting products and services on both sides of the connection: in the teleworker’s home (and on their mobile devices) and in the Cisco corporate network.

Cisco Teleworkers Solutions in Employee Homes

We currently support three solutions to meet the teleworking needs of our mobile and remote employees:

  • Cisco AnyConnect Secure Mobility Client: Installed on the employee’s laptop or mobile device, this software client provides a secure VPN connection to the Cisco network. It is available to any Cisco employee and we currently support 30,000 users.
  • Cisco OfficeExtend: This solution includes a wireless access point that secures connectivity for the employee’s laptop and Cisco Unified IP Phone 9971 over a home network while reducing congestion, wireless interference, and security risks from other devices. We use this solution primarily for contact center agents, contractors, and employees who don’t require the HD-quality video of Cisco TelePresence for their work.
  • Cisco Virtual Office: This solution uses a Cisco 881 Integrated Services Router in the home to connect an employee’s laptop and Cisco Unified IP Phone 9971 to the Cisco network over an encrypted VPN. It also delivers HD video for the Cisco Jabber Video for TelePresence client or a separate Cisco EX 90 personal video endpoint. Cisco Virtual Office is used by employees who telework extensively and we currently support over 26,000 users.

The diagram below shows how these solutions connect to the Cisco network via the employee’s residential broadband Internet access service.

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Why I Chose a STEM (Science, Technology, Engineering and Math) Career

Recently I was asked by DeVry University, one of our Cisco customers, to participate in a video interview on the importance of STEM (science, technology, engineering and math) careers for women. It gave me a reason to pause and reflect on my own career journey, what prompted my start in business and how that journey has evolved. Read More »

Cisco IT E2N Initiative with Cisco Prime

The intelligence of the next generation Cisco IT network fabric (called Extended Enterprise Network or E2N) is defined as dynamic, aware, secure, programmable, agile, manageable, automated, and policy-based.  The new network architecture is pervasive, non-segmented, non-fragmented, and non-location specific. Identity is becoming the new corporate perimeter, and network data is becoming big data. As the internet becomes the internet of everything, device proliferation is exploding, and work is becoming not a location, but a human function. Client server architecture has transitioned from a client–server model to an increasingly mobile and cloud based paradigm. And today video is becoming part of the baseline productivity tools - essentially the new audio. New realities are changing the nature of network management, and Cisco IT’s strategic direction is to address them by implementing the Cisco Prime Framework as the foundation of the new network.

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Avoid the Commute Nightmare by Using Collaboration Technologies

If you live in the San Francisco Bay Area, you know the top news story today is that employees of the Bay Area Rapid Transit, known as BART, have gone on strike, leaving commuters with no rapid transit options. BART is the country’s fifth busiest transit system and carries 400,000 riders on an average weekday. Read More »