My laptop PC recently took on a new role: As a tool for centrally managing the different phones that I use in my work. The new Cisco Jabber for Windows client allows me to control the Cisco 9971 desk phone that’s in my Cisco office and the Cisco 7961 phone I have in my home office. But I can also use the Jabber client as a soft phone on my laptop, both answering and dialing calls as if I was at my hardware phone.
This flexibility means that I’m easier to reach and I can use the best phone that’s available to me at any given moment. Even better, I can use the Jabber client for more than just phone calls because it integrates features for instant messaging (IM), presence, audio and web conferencing, and visual voicemail.
I find the client’s IM and presence capabilities especially helpful. These features often allow me to answer those “got a second?” information requests from a customer, partner, or member of my team without needing to make a return call or play phone tag. It also means I don’t have to wait until I’m back in my office or at home to take care of it.
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Tags: coc-collaboration, jabber, jabber client, mobility, softphone, Windows
Whether I’m at my desk, working from home with my laptop, or walking out of a meeting, I don’t worry about missing an important message thanks to our Cisco Unity Visual Voicemail service.
Visual Voicemail provides me a list of all waiting messages and it is one of the first things I check at work every day: in the display on my Cisco Unified IP desk phone, on the Cisco Unity Web portal, or in the Cisco Jabber client on my laptop or smartphone. Scrolling through the message list, it’s easy to prioritize which calls I need to return right away, which messages I can delete or forward, and which ones I can deal with later.
Visual Voicemail helps me be more responsive to my colleagues, partners or stakeholders and it’s a big timesaver. To illustrate my point, a study we conducted showed that 62 percent of our ACE Network users save at least five minutes each day. They tell me that it keeps them from having to check multiple voice mailboxes and playing phone tag. If the entire Cisco sales force adopted Visual Voicemail capabilities, the potential productivity benefits to Cisco could be worth US $44 million per year -- and that’s for Visual Voicemail alone!
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Tags: ACE, coc-collaboration, mailbox, messages, unity, visual voicemail, vmail, voicemail
It used to be that a video call meant going to a special room for a high-end video conference or putting up with the small webcam image on a laptop. Today, nearly all of the calls I handle at my desk are video calls because of the mid-range but very portable video meeting experience in the Cisco Jabber client.
Cisco Jabber Clients use the same video engine from Cisco Jabber Video for TelePresence (Movi). I use Cisco Jabber on our internal ACE network, where Cisco IT has been testing it as a new product before supporting it in production.
Being able to join a high-definition video call instantly, without having to schedule and wait, is more than just a convenience. It is becoming a necessity to conduct business these days and sometimes it’s the only way you can reach some people.
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Tags: ACE, chat, coc-collaboration, HD video, high def, IM, jabber, Jabber Video, Movi, Presence, softphone, video, video conferencing
Keeping more than 20,000 Cisco salespeople in 87 countries up to date on our hundreds of products and solutions is a critical and challenging task. Just ask members of the Global Virtual Team Program. They are responsible for bringing SMEs from various business units together to provide product and related training directly to the salesforce, which is mostly done through WebEx conference calls, webinars, recorded content on shared topics, hands-on labs, and live events at Cisco’s San Jose campus. Read More »
Tags: coc-collaboration, collaboration, enterprise social platform, sales productivity, salesforce, WebEx Social
Have you ever wondered where the saying “Eating your own dog food” came from? According to Wikipedia it originated from an Alpo Dog Food television ad (circa 1970′s) where Lorne Green professed to feed his own dogs Alpo. Even better, in 1988 the president of Kal Kan Pet Food was known to eat a can of their dog food at shareholder meetings! Now that is what I call commitment! Simply put, eating your own dog food is “…when a company uses its own product to demonstrate the quality and capabilities of the product.” At Cisco, our version of eating our own dog food is called Cisco on Cisco.
My job is to lead IT Collaboration projects and consulting engagements that drive the adoption and usage of Cisco’s social enterprise software platform WebEx Social. For this reason I thought it was appropriate to call my new blog series Collaboration is Good Dog Food. Get ready for a hearty helping of Collaboration sprinkled with a little WebEx Social. Read More »
Tags: Cisco, coc-collaboration, collaboration, collaborationisgooddogfood, expertise tags, my profile, personal brand, shanigirl, WebEx Social, wxs