Rebecca Jacoby, Cisco Senior Vice President and Chief Information Officer, explains how Cisco IT is transforming the way it manages and operates to increase the ability for Cisco technology to bring maximum value to the business. This transformation involved creating an architecture that is “context aware” and allows IT to deliver different levels of services securely.

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For more information on how Cisco IT manages and operates an IT as a Services Or:
IT as a Service
IT as a Services Organization