For most Cisco employees, Cisco WebEx Connect is our primary tool for communicating with each other and with people outside the company and even more so with the Unified Communications integration with our Enterprise Social Software.
With WebEx Connect, I can connect to anyone across Cisco from one application on my PC. Their presence information tells me who’s available, then I can contact them using instant messaging (IM), click-to-call them with the soft phone, launch a video call, or set up instant meetings with Cisco WebEx Meeting Center. Together, these features save me at least 20 minutes every day and help me work more productively. It’s also easy to invite customers to online meetings using WebEx Connect, a feature that is especially appreciated by our sales force, which I mentioned in my last blog post.
The IM technology uses Jabber, which allows us to connect to people outside of Cisco. The click-to-call voice features are enabled through a Cisco Unified Communications Integration, which links telephony services with applications like WebEx Connect and Cisco Enterprise Social Software.
We support WebEx Connect for over 88,000 Cisco users worldwide, which is a hosted service on the WebEx cloud allowing us to easily and quickly scale our deployment. A hosted service also means that we don’t need to worry about operations and management tasks, such as sending upgrades to thousands of users.
Although the WebEx Connect soft phone is not offered in certain countries because of regulatory restrictions on voice over IP, employees still benefit from using IM, presence, and click-to-dial features of WebEx Connect for most of their communications.
With our internal deployment here at Cisco, it has been proven that WebEx Connect is a very scalable online collaboration platform that lets us connect to people at the right time, in the right way, and from a single client.
For more on what this experience actually looks like along with other Cisco collaboration offerings, take a look at our interactive collaboration experience for more info.