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ACE Network: Seeing Important Calls Faster with Visual Voicemail

February 6, 2013
at 10:18 am PST

Whether I’m at my desk, working from home with my laptop, or walking out of a meeting, I don’t worry about missing an important message thanks to our Cisco Unity Visual Voicemail service.

Visual Voicemail provides me a list of all waiting messages and it is one of the first things I check at work every day: in the display on my Cisco Unified IP desk phone, on the Cisco Unity Web portal, or in the Cisco Jabber client on my laptop or smartphone. Scrolling through the message list, it’s easy to prioritize which calls I need to return right away, which messages I can delete or forward, and which ones I can deal with later.

Visual Voicemail helps me be more responsive to my colleagues, partners or stakeholders and it’s a big timesaver. To illustrate my point, a study we conducted showed that 62 percent of our ACE Network users save at least five minutes each day. They tell me that it keeps them from having to check multiple voice mailboxes and playing phone tag. If the entire Cisco sales force adopted Visual Voicemail capabilities, the potential productivity benefits to Cisco could be worth US $44 million per year -- and that’s for Visual Voicemail alone!

Visual Voicemail_iPhone

Because the ACE Network is used for testing new IT services with mostly internal Cisco Sales users before production rollout, today our nearly ten thousand users are able to use the Visual Voicemail features in the Cisco Jabber clients on their laptops, tablet computers, and smartphones. As long as the Jabber client is running, the Visual Voicemail indicator appears whenever the user has messages in the voicemail box.

For IT, supporting Visual Voicemail is simple: It’s just a matter of logging on once and configuring the correct widget in the online Cisco Unity system.

One thing we’ve learned is that people sometimes think Visual Voicemail means they will receive a video message; that’s not the case! The voice messages are the same as what you get at your desk phone, but Visual Voicemail now makes them easier to see and access and manage wherever you are.

This post is part of a series about the Cisco IT ACE Service Introduction Network. You’ll find more information in these related posts:

 

 

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