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Beyond Gut Feel

Cabela’s considers themselves the ‘foremost outfitter for America’ and I know my Dad as a hunter and camping enthusiast would readily agree. Michael Copeland is VP of Operations for Cabela’s and he stopped by the booth to talk to us about how Scopix is showing real promise for them as a retailer looking for that next competitive edge. Scopix offers video analytics software that can measure customer service in a very intelligent yet transparent manner. It literally brings good hard metrics to what has historically been measure by ‘gut feel.’ Joe Sagrati, Cisco Account Manager did a great walk through the specifics of the solution. You can see that video on the next page… Read More »

How do you really feel?

Jimmy Ray has decided to open up a bit more on his blog over at Network World, he titles it “Network Management Sucks.” There is a fair bit of feedback coming back at him as he is sharing his change of heart. We are of course preparing a Network Management show (we need a good name for it…). Anyhow, Jimmy Ray is making some bold claims about why it is time to look a NMS again. Click on over and let him know how you feel. Robb

Flat Panel TV Sprawl – Wasted Opportunity?

I have always been struck how flat panel TV’s suddenly became the definition of ‘technical’ and it seemed like EVERY business had multiple monitors usually just displaying ‘the news’ or something. Sports Bars are of course the very epitome of sensory overload but we have seen these benefit my experience at the dentist, where I shop, my hotel, etc. What you DON’T see however is a true appreciation for the value of the asset hanging on that wall. Why would you want to just display content for entertainment purposes in a very random manner (often running ads that benefit the TV network you are sitting on vs. your own objectives) when you could not only tailor the content specifically but also use these same assets to improve training, communication and a myraid other options limited only by your imagination? The follow interview with Greg Shonting is based on the demo he was providing at the NRF (National Retail Federation) show in New York recently. We were talking about the digital signage…something I think has huge upside and potential for many businesses…well beyond just retail of course. So what is involved in making this happen? Read More »

Any value in ‘Network Management’?

imageWe are working on a new episode (TWTV44) that will focus on the value of network management. Our goal at this point is to take a 360 degree view of the options available from single element managers, through open source, non-Cisco (but Cisco friendly) options like SolarWinds and of course our beloved CiscoWorks. This is a lot of info to pack into a one hour show so we want to make it valuable – we need your thoughts:What do you think of the topic in general?What is top of mind for you in this area – i.e. “they better cover… X”What is your experience/reality with various networking management products – pro and con.Got any tips, tricks or otherwise you would like to share? Upload a video, screen capture or whatever works for you – be sure and put a link in the comments here. Perhaps you can shape the show and we can call you out and thank you on the air. Let us know what you think!

Voice Recognition and Search

Checking out an interesting combination of Voice Recognition, search and text messaging. I liked the results I got playing with today. Read Ed Baig’s USA Today article for more detail.