The ability for a business to effectively communicate with their customers in a manner that is supportive of HOW the customer communicates is changing rapidly these days. Many people are happy communicating via phone while others have made a full on switch to social media platforms – areas that may allow them to express themselves more fully to an audience that they have defined. Many of us…may just like to hear ourselves talk.
The challenge for a business today is how to listen. If I complain or want to rant about a negative experience with your company, should I expect a response?
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Tags: Call Center, collaboration, Customer Care, TechWiseTV
New podcast released on one of the newer enhancements you will want in your tool bag, Flexible NetFlow!
NetFlow has long been the gold standard for monitoring network traffic flows. New enhancements, including the IP Flow Information Export (IPFIX) standard, have improved the process.
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Tags: catalyst, JimmyRay_Purser, Sup7
Despite some bizarre hockey fan habits, hats on ice, rats on ice, and octopi on ice, the NHL considers their fan base the smartest and most tech savvy in the world. BizWiseTV ventured out into the fan fest during the 2010 NHL Entry Draft to find out! Watch what hockey fans had to say about following their favorite sport.
Bizarre Hockey Fan Traditions:
Rats on Ice: Florida Panther’s fans started throwing plastic rats on the ice in 1996. During that year, Panthers’ winger, Scott Mellanby, jabbed and killed a rat running through the dressing room with his stick. He scored two goals that game and the tradition began.
Hats on Ice: Hockey fans everywhere celebrate a player scoring three goals in a game, which is called a hat trick, by throwing their hats onto the ice. A “natural hat trick” is when a player scores three goals in a row – with no goals by the other team in between. By tradition, the hats are donated to charity.
Octopus On Ice: For nearly 50 years, hockey fans in Detroit have been throwing octopi on to the ice after a big win by the Red Wings. In 1996, the largest octopus thrown in Joe Louis Arena was 50 lbs. and rode the hood of the Zamboni in between periods.
Watch NHL, COO, John Collins share how technology enhances the fan experience.
What’s your favorite experience as a hockey fan?
Tags: Carrie Krinock, Cisco, Fan Experience, John Collins, NHL, NHL Entry Draft 2010, NHL Fans
Jimmy Ray Sez "Learn Data Center"
Jimmy Ray, fresh from his roadshow through India solo’d a great run through a new workshop on how to understand Data Center. The value and the benefits to your career are becoming more obvious every day. The technologies can appear daunting at first as like all new things…it’s new. But you may be very surprised to see how many things you actually already know and how quickly they can be applied to a set of knowledge that is only going up in demand. Read More »
We all have great ideas, but how many do we take action on?
What do you get when you combine passion, heart, a recognizable need and a camera? Many things really…but one worth pointing out here is the Uncultured Project.
So what is ‘The Uncultured Project’?
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Tags: Change, global, video