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Cisco ASR, Quantum Flow and the Way Back Machine

November 17, 2010 at 4:21 pm PST

Our recent coverage of the Borderless Technology launch (Episode 78 ‘Optimizing Application Velocity’) included an update on the new family of ASR’s.  It prompted a visit to the way-back machine when we hosted the man credited with developed the proc -- Michael Beesley. Its a fun, technical review you can watch below.

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ISSU and the Crazy Professor

November 16, 2010 at 7:38 am PST

This has to be one of my favorite ‘In the Lab’ podcasts from Jimmy Ray -- not only did he tie in a great dream sequence from a previous show we did but I believe he may have set new records for ‘lack of grooming’.  You know what…with such great information packed into a short form video…who cares! Neither of us got hired for our good looks and this is a great bit of learning that you don’t want to miss.

ISSU was one of the first “how’d they do that?” questions Jimmy Ray wanted to get answered when he came over from HP over five years ago.  It was impressive what we could then…and it has only gotten better.

For more on ISSU

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TechWiseTV and Application Velocity

November 10, 2010 at 8:41 am PST

Welcome to the shownotes for TechWiseTV 78: Borderless Networks: Optimizing Application Velocity.  Have you seen the show yet?  It is live starting 10 AM PST November 11. All the talk about ‘cloud’ and ‘virtual this and that…’ from your servers to your desktops…its the renaissance we have all been told about before it seems. What is the most important ‘make or break’ reality ALL of us have to live with? Three Areas: (1) User Experience, (2) Resource Utilization, (3) Application Reliability.

Here is a cheesy preview:

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New Borderless Technologies

November 3, 2010 at 7:20 am PST

Hardev Singh and the new Sup6E

Welcome to the technology grab-bag…we have a little somethin’ somethin’ for everyone I think -- bottom line -- the hits keep coming!  Tons of huge stuff from our Borderless Team that we have the privilege of breaking down for you…but you gotta watch the show.  In a nutshell:  Catalyst 4500, New SUPS, Old SUPS with new Skills….plus the 800 series ISRs, Fire and Forget security now available on your iPhone with AnyConnect, AND UCS Express….(Cisco data center mojo now available in snack size…)

So how do we cover so much in a single show?

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Collaboration in the Contact Center

October 20, 2010 at 2:00 am PST

New Tools for Customer Collaboration

How great is it that we now have the ability to broadcast our gripes to anyone that will listen and if we have enough creativity, we can even re-brand ourselves to great acclaim.  But how challenging is this for a business who may be making attempts to not only broadcast a message in these new ‘social media’ channels…but is also realizing that these are great listening posts as well?  There are lots of free tools for doing this but they are next to impossible to integrate into the customer service framework that has been built and perfected over the years.

The combination of challenges and opportunities available to us these days are not limited to social media. The root issue here is that our modes of communication, the channels if you will are shifting -- some of these are really taking root (video for instance) and others are either maturing (audio) or on the brink of acceptance (twitter/facebook).

Today’s show is about the tools you can employ to respond to this reality today AND set yourself up for success no matter which way these things may shift.

Tina Shakour, our TechWiseTV Collaboration Expert assembled a great set of topics and hands-on examples for us to dive into for this, Episode 76 -- ‘Collaboration in the Contact Center

Tina knows where to go for answers and she started at the top.

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