This is the first post in a new series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.
We’ve all heard that selling UC&C solutions has to be less about flashy technology, and more about a comfortable, productive user experience. In other words, are video sessions, presence and other UC&C functions as easy and convenient to use as a traditional voice call? But user adoption of UC&C isn’t by any means the last step in a UC&C implementation. It’s actually a lot closer to the first step, as Neill Hart puts it.
“We don’t have to worry about user adoption with most other areas of IT,” says Hart, converged communications director for Dimension Data Europe. “If you put in a firewall on a Sunday night, for example, it’s at work the next morning and the user probably isn’t even aware it’s there. With most technologies, the user doesn’t even worry about it. But with UC&C, it’s everything. If I’m not entirely comfortably with technology, then I can find a way of not using it.” Read More »
Cisco Partner Summit is the event of the year for the global Cisco channel community, and it gets mighty busy. Whether you’re attending the big show live in Boston, participating via Cisco Virtual Partner Summit, or just following along for news announcements, key messages and other important Cisco information, your attention span is only so great. You have a business to run, and we understand that.
One thing we hear quite often from Cisco partners is a request to better understand all the places Partner Summit information and social media activity will be available so you can prioritize your days and do as much social engagement as possible without diverting too much of your energy from the business you came to conduct. So as Partner Summit gets underway in just three weeks, here’s a list of social media destinations to pay attention to: Read More »
Desktop virtualization continues to gain traction. According to a recent Gartner forecast, companies are projected to add 59 million more virtual desktop users worldwide between 2013 and 2016. Despite that growth, we found that significant challenges remain for getting VDI implementations off the ground. These include:
Up-front CAPEX often associated with upgrading the data center and network infrastructure required to support VDI
Complexity associated with combining multiple disparate technologies together in a way that’s cohesive and easy to manage
Guesswork and risk associated with ensuring that the success seen in a small pilot is replicated in larger production environments
Every Friday, we’ll highlight the most important Cisco partner news and stories of the week, as well as point you to important Cisco-related content you may have missed along the way. Let’s have it.
Off The Top
Here comes Cisco Partner Summit! Cisco’s annual partner event gets underway in less than four weeks, and in case you missed it, registration for Cisco Virtual Partner Summit opened earlier this week. There’s a lot in store for the virtual event this year, including live chats with a number of Cisco executives and access to presentations and breakout content specific to geographic region and technology segment.
Be sure to keep an eye on the Channels blog and also our @cisco_channels and @ciscoreporter Twitter handles – don’t forget hashtag #ciscops13 — for important updates over the next few weeks. And if you haven’t yet taken our Partner Summit polls, head on over to our official Facebook page and let us know a bit more about you.
Cisco Partner Summit is just a few short weeks away, and we’d like to officially welcome you to the start of an exciting and action-packed season of Partner Summit content here on the Channels blog and all over Cisco.