A phone system that doesn’t work means business lost. After all, if you can’t interact with customers and staff, productivity goes down while frustration goes up.
When Oticon, a company that manufactures and distributes hearing aids in the U.S., first met with Cisco Master Unified Communications Partner Alliant Technologies, their phone system left much to be desired. Some of the challenges included the system’s lack of scripting support and its inability to integrate with other applications.
In this video, we hear from Oticon IT Director Lars Anderson who talks about his experience with Alliant and the process of setting up the company’s entire Unified Communications and Contact Center.
What was it like working with Alliant and how can customers find partners in their area with the specialties they need? Keep reading…
The entire process was smooth and Lars was impressed with Alliant’s expertise and project management from the start. He also notes that training both super users and technical staff was key to the project’s success, so the system could be implemented seamlessly.
By using Cisco’s industry standard technology, Oticon’s phone system is now integrated into all aspects of the business so they can better meet customer needs.
To learn more about Cisco partners or find one with a specific certification in your area, visit Partner Locator.