Xander Uyleman

2 min read

According to a study by Accenture, price is not the primary reason for customer churn: 66% of respondents stated they have switched companies due to poor customer service. But what makes this number even more relevant is that 82% of these respondents felt the company could have done something to prevent them from switching. When […]

2 min read

The cloud is no longer the disruptive technology of tomorrow.  Today, it plays an essential role in day-to-day business operations of an increasing number of organizations worldwide.  With the expanding number of services available, cloud represents an important opportunity for cloud providers.  However, with this expansion also comes greater competition. In the early days of […]

2 min read

Does the idea of building out your own data center make you pause? Remember, the cloud enables you to leverage the investment service providers have made in cloud to reduce your own CAPEX and OPEX spending. You can literally transform how you do business with a wide range of infrastructure, collaboration, security, and recovery services […]

2 min read

There’s a lot that goes on behind the scenes in cloud. This makes it difficult to know how reliable a provider’s cloud is going to be. Many are best-effort implementations, meaning you only have the provider’s word for it that their cloud is reliable. These providers also often employ a white-box infrastructure so you don’t […]

2 min read

Moving to cloud has compelling value to organizations of all types and sizes. With benefits such as lower CAPEX, flexible scalability, and global access to enterprise-class IT resources, many businesses are able to increase their agility with public cloud services. As a consequence, they can act upon market opportunities faster and with great efficiency. The […]

2 min read

Availability is essential to smooth business operation. Many organizations think of availability in terms of network access. After all, if you can’t access your servers, you can’t do business. Availability in this sense is measured by how long the network is down per year. The cost of such downtime can be measured in millions of […]

1 min read

On the surface, moving your operations to the cloud sounds relatively straightforward. With IaaS, for example, you simply migrate workloads to run on a server in your service provider’s data center instead of your own. In some respects, it is this easy. It is when they need to select which workloads to move that many […]

2 min read

There are numerous reasons organizations look to extend their data centers. More dynamic and flexible computing needs and increasing storage capabilities are just a couple. And while this can sometimes prove a challenge for organizations, our Intercloud solution has given customers the freedom to expand their data centers, without compromising security, established user policies or […]

2 min read

When evaluating cloud services, many organizations make the mistake of focusing largely on a service’s contracted price. While this takes into account the initial outlay and operational cost of a cloud service, it fails to consider the potential losses a business can incur when a service that does not accurately meet all of its specific […]

2 min read

The role of the contact center is making a major shift. In the past, the goal of the contact center was to handle customer calls as quickly as possible. Time spent on the phone was time paying for an agent. Today’s customer calls are being recognized as a powerful opportunity for businesses to turn a […]

2 min read

Hybrid cloud is about flexibility. It’s about having access to the extra capacity you need, when you need it. It’s about paying only for what you use. And it’s about being able to quickly extend your IT capabilities so you can address new opportunities as they arise. Hybrid cloud is also about saving money. And […]

1 min read

The announcement that Verizon is offering global unified communication cloud service is good news for companies all over the world. Large organizations tend to be slower to adopt new technology, and the cloud is no exception. Such wariness has its logic: with their scale, a wrong decision implemented across a large organization can be crippling.   […]

1 min read

When choosing your path to cloud, it’s important to remember why you are making this transition in the first place. For many companies, the cloud is about increasing agility and optimizing your IT assets to your company’s best advantage. Every company has unique requirements, so every path to cloud is unique as well. In “Moving […]

1 min read

In his blog, “5 Traits to Look for in a Successful Cloud Reseller”, Carmen Sorice, SVP Channels at Sungard Availability Services offers valuable advice, both to resellers looking to move to cloud as well as to service providers. Specific traits such as executive leadership, relationship with customers, trust, give to get, and taking an integrated […]

1 min read

Confidence is an importance ingredient in selling cloud services. In Deliver Cloud Services Meeting the Highest Standard, cloud provider Cirrity shares how fragile customer confidence can be.

2 min read

Security is a primary concern for many organizations making the transition to cloud.  In the blog, “Taking a Hybrid Cloud Approach to Security”, cloud provider Presidio shares how building a hybrid cloud enables you to maximize security while maximizing flexibility at the same time. Security in this instance can be thought of in terms of […]

1 min read

Software Defined Networking (SDN) is an exciting evolution in IT.  Today, connections throughout a network are made by directly connecting to routers to control them.  This is a process that can be time-consuming and prone to error, depending upon the size of the network being managed.  Furthermore, the effort involved in making changes across large […]

1 min read

One of the key benefits of moving to the cloud is that someone else–your service provider–takes care of the day-to-day management of your technology.  You can focus on adding value at a higher level. Scale capacity and increase your company’s productivity by introducing new capabilities such as collaboration applications or desktop-as-a-service. Unfortunately, not all clouds […]