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	<title>Cisco Blog &#187; Michael Cantwell</title>
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		<title>Satisfied Customers Aren’t Necessarily Loyal Customers</title>
		<link>http://blogs.cisco.com/financialservices/satisfied-customers-arent-necessarily-loyal-customers-3/</link>
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		<pubDate>Tue, 04 Dec 2012 20:19:30 +0000</pubDate>
		<dc:creator>Michael Cantwell</dc:creator>
				<category><![CDATA[Financial Services]]></category>
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		<category><![CDATA[insurance]]></category>
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		<description><![CDATA[Retention Trumps Satisfaction For about a decade, JD Power and Associates has been asking consumers to rate their satisfaction with [...]]]></description>
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