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Mary Freeman

Industries Subject Matter Expert
Retail & Hospitality

Mary Freeman is the Retail & Hospitality subject matter expert for Cisco in the Americas, where she helps to define, articulate, and set the vision for how digital technologies can improve performance, transform operation models, and take industry businesses to the next level.

Mary has served as a consultant for SAP, Microsoft, Oracle, and other major technology leaders, developing books, papers, and other resources to help companies understand how disruptive technologies will impact the retail and guest experience. She also spent a number of years in the retail industry working for major retail chains.

“This is an unbelievable time to be a retailer or hospitality operator,” Mary says. “The entire nature of the guest experience is changing, transforming into a half-virtual, half-real series of interactions that is making how we work with businesses and other people a completely different experience.”

Mary has a BA from the University of California at Berkeley.

Mary Freeman's Articles