IT Customer Strategy and Success
Lance Perry leads Cisco’s IT Customer Strategy and Success (CS&S) organization in creating
trusted partnerships with Cisco customers worldwide by sharing IT architecture, system, and
application best practices. Under Perry’s direction, IT CS&S collaborates with development groups
inside Cisco in driving innovation and integration of product and systems that enhance customer
success. The organization also includes the IT Acquisitions Integration team, which integrates the IT
of acquired companies into Cisco.
Perry joined Cisco in 1995 and has extensive experience in the global delivery of technology
resources and services while building strong alignment between IT and the business. As a trusted
advisor for infrastructure, executive liaison to multiple business units, and the IT representative on
cross-functional Cisco business councils, Perry shapes IT policy and process and serves as a
member of the IT senior leadership team at Cisco.
Most recently serving as vice president of Infrastructure, a post he held for more than five years,
Perry is credited with increasing employee productivity through the design and deployment of a
multitude of innovative technologies. Previously, he was senior director of IT Enterprise Operations
and Hosting, where he made significant contributions to Cisco’s worldwide enterprise resource
planning (ERP) upgrade, built a worldwide data center infrastructure, and increased IT’s focus on
continuous improvement to drive service levels up year over year.
Prior to his career at Cisco, Perry held senior IT management positions at Apple Computer, Inc.,
Goldman Sachs Group, Inc., and Communication Sciences, Inc.Perry resides in Northern California and is married with three children.