Cisco Blog » Kevin O’Healy http://blogs.cisco.com Tue, 21 May 2013 22:30:06 +0000 en-US hourly 1 How Cisco IT Organizes Its Voice Operations http://blogs.cisco.com/ciscoit/how-cisco-it-organizes-its-voice-operations/ http://blogs.cisco.com/ciscoit/how-cisco-it-organizes-its-voice-operations/#comments Fri, 16 Dec 2011 16:30:37 +0000 Kevin O'Healy http://blogs.cisco.com/?p=52205 http://blogs.cisco.com/ciscoit/how-cisco-it-organizes-its-voice-operations/feed/ 0 Simplifying Global Voice Operations http://blogs.cisco.com/ciscoit/simplifying-global-voice-operations/ http://blogs.cisco.com/ciscoit/simplifying-global-voice-operations/#comments Fri, 09 Dec 2011 16:30:25 +0000 Kevin O'Healy http://blogs.cisco.com/?p=52196 http://blogs.cisco.com/ciscoit/simplifying-global-voice-operations/feed/ 0 Essential Skills for Today’s Unified Communications Operations Staff http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/ http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/#comments Fri, 02 Dec 2011 16:30:14 +0000 Kevin O'Healy http://blogs.cisco.com/?p=51786 http://blogs.cisco.com/ciscoit/essential-skills-for-todays-unified-communications-operations-staff/feed/ 0 Identifying a Caller’s Location for Emergency Response http://blogs.cisco.com/ciscoit/identifying-a-callers-location-for-emergency-response/ http://blogs.cisco.com/ciscoit/identifying-a-callers-location-for-emergency-response/#comments Wed, 19 Oct 2011 16:30:36 +0000 Kevin O'Healy http://blogs.cisco.com/?p=42865 http://blogs.cisco.com/ciscoit/identifying-a-callers-location-for-emergency-response/feed/ 0 How Cisco Keeps Quality High For Voice Calls, Part 2: Metrics http://blogs.cisco.com/ciscoit/how-cisco-keeps-quality-high-for-voice-calls-part-2-metrics/ http://blogs.cisco.com/ciscoit/how-cisco-keeps-quality-high-for-voice-calls-part-2-metrics/#comments Wed, 05 Oct 2011 16:30:39 +0000 Kevin O'Healy http://blogs.cisco.com/?p=42860 http://blogs.cisco.com/ciscoit/how-cisco-keeps-quality-high-for-voice-calls-part-2-metrics/feed/ 1 How Cisco Keeps Quality High For Voice Calls, Part 1: Availability http://blogs.cisco.com/ciscoit/how-cisco-keeps-quality-high-for-voice-calls-part-1-availability/ http://blogs.cisco.com/ciscoit/how-cisco-keeps-quality-high-for-voice-calls-part-1-availability/#comments Wed, 21 Sep 2011 16:30:29 +0000 Kevin O'Healy http://blogs.cisco.com/?p=42850 http://blogs.cisco.com/ciscoit/how-cisco-keeps-quality-high-for-voice-calls-part-1-availability/feed/ 0 Where Cisco IT Deploys Cisco Unified Communications Manager Clusters … and Why http://blogs.cisco.com/ciscoit/where-cisco-it-deploys-cisco-unified-communications-manager-clusters-%e2%80%a6-and-why/ http://blogs.cisco.com/ciscoit/where-cisco-it-deploys-cisco-unified-communications-manager-clusters-%e2%80%a6-and-why/#comments Thu, 28 Jul 2011 16:30:54 +0000 Kevin O'Healy http://blogs.cisco.com/?p=36476 http://blogs.cisco.com/ciscoit/where-cisco-it-deploys-cisco-unified-communications-manager-clusters-%e2%80%a6-and-why/feed/ 0 How Cisco is Implementing an IP Phone Refresh Program http://blogs.cisco.com/ciscoit/how-cisco-is-implementing-an-ip-phone-refresh-program/ http://blogs.cisco.com/ciscoit/how-cisco-is-implementing-an-ip-phone-refresh-program/#comments Thu, 21 Jul 2011 16:30:20 +0000 Kevin O'Healy http://blogs.cisco.com/?p=36482 http://blogs.cisco.com/ciscoit/how-cisco-is-implementing-an-ip-phone-refresh-program/feed/ 0 Cisco IT’s Strategy for Cisco Unified Communications Manager Upgrades http://blogs.cisco.com/ciscoit/cisco-it%e2%80%99s-strategy-for-cisco-unified-communications-manager-upgrades/ http://blogs.cisco.com/ciscoit/cisco-it%e2%80%99s-strategy-for-cisco-unified-communications-manager-upgrades/#comments Mon, 11 Jul 2011 16:30:04 +0000 Kevin O'Healy http://blogs.cisco.com/?p=35750 http://blogs.cisco.com/ciscoit/cisco-it%e2%80%99s-strategy-for-cisco-unified-communications-manager-upgrades/feed/ 1